Personal Shopper Supervisor | Cubao

The SM Store (SM Mart Inc.); Quezon City; On-site; PHP 201,000 - 312,000; Full time

Job summary

The SM Store (SM Mart Inc.) is hiring a Customer Service Associate in Metro Manila to fulfill customer transactions and uphold SM's personal shopper standards.

You will build lasting relationships, promote relevant products, maintain service quality, and ensure accurate dispatch of paid items, contributing to an excellent shopping experience.

Qualifications

• Graduate with Bachelor's Degree preferably in business.
• 2–3 years of working experience in a selling or customer support role.
• Strong customer service mindset and communication skills.

Responsibilities

• Build and sustain strong relationship with customer.
• Offer new products or promotions relevant to customer's need or preference.
• Follow operational standards to maintain quality service and excellent customer experience.
• Endorse properly paid item to dispatch.

Skills

Customer relationship

Upselling / promotions

Education

Bachelor's degree (preferably business)

Job description

Job Function

Responsible in fulfilling customer transaction according to SM's Personal Shopper standards.

Responsibilities

• Build and sustain strong relationship with customer
• Offer new products or promotions that are relevant to customer's need or preference
• Follow operational standards to maintain quality service and excellent customer experience
• Endorse properly paid item to dispatch

Qualifications

• Graduate of Bachelor's Degree preferably business course
• At least 2 to 3 years of working experience in a selling role or customer support role