Personal Shopper Supervisor | Marikina

The SM Store; Marikina; On-site; PHP 201,000 - 268,000; Full time

Job summary

The SM Store in Metro Manila is seeking a Customer Service Associate to handle customer transactions per SM's Personal Shopper standards. You will build and sustain strong relationships with customers, offer relevant products or promotions, and ensure operations standards deliver quality service and a memorable shopping experience.

You will also endorse paid items to dispatch and support smooth store workflow.

Qualifications

• Bachelor's degree preferred in business or related field.
• 2–3 years of experience in selling or customer support roles.
• Strong communication and interpersonal skills.

Responsibilities

• Build and sustain strong relationship with customer.
• Offer new products or promotions relevant to customer's need or preference.
• Follow operational standards to maintain quality service and excellent customer experience.
• Endorse properly paid item to dispatch.

Skills

Communication

Problem Solving

Adaptability

Time Management

Teamwork

Attention To Detail

Critical Thinking

Organization

Creativity

Customer Service

Education

Bachelor's Degree

Job description

Job Description

Job Function

Responsible in fulfilling customer transaction according to SM's Personal Shopper standards.

Responsibilities

Build and sustain strong relationship with customer

Offer new products or promotions that are relevant to customer's need or preference

Follow operational standards to maintain quality service and excellent customer experience

Endorse properly paid item to dispatch

Qualifications

Graduate of Bachelor's Degree preferably business course

At least 2 to 3 years of working experience in a selling role or customer support role

Requirements

Please refer to job description.

Communication Problem Solving Adaptability Time Management Teamwork Attention To Detail Critical Thinking Organization Creativity Customer Service

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