People Services Analyst

Jobtailor; Taguig; Hybrid; PHP 446,000 - 781,000; Full time

Job summary

Jobtailor in Manila is seeking an HR Onboarding Specialist to manage cases from intake to resolution with precise documentation of actions and outcomes. You will support inquiries via calls, chat, and email, coordinating with Talent Acquisition and HR partners across time zones.

You will monitor progress in Workday, ServiceNow, Serval, and HireRight, handle background checks, and ensure Day 1 readiness. A Bachelor’s in HR/Business and strong communication plus confidentiality are essential;

Qualifications

• Bachelor’s degree in HR, Business, Psychology, Operations, or related discipline.
• Experience in HR operations, onboarding, background screening, or a related service environment.
• Strong attention to detail and ability to handle confidential information appropriately.
• Ability to manage multiple cases, deadlines, and priorities while maintaining accurate records.
• Strong written and verbal communication skills.
• Experience with Workday, ServiceNow, Serval, and HireRight is preferred.

Responsibilities

• Manage onboarding cases from intake through resolution with accurate documentation of actions, decisions, and outcomes.
• Support onboarding inquiries through case support, calls, chat, email, and approved service channels.
• Communicate with candidates, Talent Acquisition Partners, hiring managers, HR partners, and internal support teams.
• Monitor onboarding progress and actions across Workday, ServiceNow, Serval, HireRight, and related tools.
• Complete Workday updates and downstream onboarding actions.
• Monitor identity and access steps, orientation activities, and Day 1 readiness.

Skills

Case Management

Background Screening

Data Analysis

Process Improvement

Documentation Management

Education

Bachelor’s degree in HR/Business

Tools

Workday

ServiceNow

Serval

HireRight

Microsoft Office

Job description

• Manage onboarding cases and tasks from intake through resolution, accurately documenting actions, decisions, and outcomes
• Support onboarding inquiries through case support, calls, chat, email, and approved service channels
• Communicate with candidates, Talent Acquisition Partners, hiring managers, HR partners, and internal support teams
• Monitor onboarding progress and outstanding actions across Serval, ServiceNow, Workday, HireRight, and related tools
• Process and follow up on background checks, including missing information, documents, next steps, conflicts, and exceptions
• Review background-check results against job requirements and process guidance, escalating policy, compliance, or business-judgment questions
• Complete Workday updates and downstream onboarding actions
• Monitor identity and access steps, documentation, equipment or asset requests, orientation activities, and Day 1 readiness
• Investigate onboarding timing and start-date readiness issues and coordinate resolutions
• Apply standard work, knowledge articles, templates, and escalation paths
• Maintain accurate case notes, trackers, and supporting records
• Meet service-level, quality, productivity, and customer-experience expectations
• Identify recurring issues, data-quality concerns, and process gaps; recommend simplification, automation, self-service, and visibility improvements
• Participate in process updates, testing, training, knowledgebase reviews, readiness activities, and hypercare support
• Support cross-training and business-continuity activities as the Manila People Services Center expands coverage

Requirements

• Bachelor’s degree in Human Resources, Business Administration, Psychology, Operations, or a related discipline; equivalent relevant experience may be considered
• Experience in HR operations, shared services, onboarding, recruiting operations, background screening, employee services, case management, or a related service environment
• Strong attention to detail and ability to handle confidential employee and candidate information appropriately
• Ability to manage multiple cases, deadlines, and priorities while maintaining accurate records
• Ability to interpret documented procedures, apply process requirements consistently, and escalation exceptions appropriately
• Strong written and verbal communication skills
• Working knowledge of Microsoft Office or equivalent productivity tools, including email, spreadsheets, and document-management applications
• Willingness and ability to learn and use Workday, ServiceNow, Serval, HireRight, and related tools
• Ability to work effectively in a high-volume, metric-driven environment with coverage across global time zones
• Experience supporting onboarding or background-investigation processes for salaried and hourly populations is preferred
• Experience with Workday business processes, ServiceNow HR case management, Serval or other employee-journey platforms, and HireRight or another background-screening provider is preferred
• Experience supporting global or multi-country HR operations is preferred
• Familiarity with identity and access management, IT asset fulfillment, orientation coordination, or Day 1 readiness activities is preferred
• Experience analyzing case volumes, service-level performance, root causes, defects, or customer feedback is preferred
• Experience with user acceptance testing, process transitions, hypercare, knowledge management, automation, or continuous-improvement initiatives is preferred
• Must not require GM immigration sponsorship now or in the future

Core Competencies

Demonstrates expertise in HR operations and onboarding processes, with a strong focus on case management, compliance, and effective communication. Proficient in using tools like Workday, ServiceNow, and HireRight to enhance onboarding efficiency and maintain data integrity.

Highest-signal resume keywords

• HR Operations Experience
• Onboarding Process Management
• Workday Proficiency
• ServiceNow Case Management
• Attention to Detail

ATS Optimization Keywords

Hard Skills

• Case Management
• Background Screening
• Data Analysis
• Process Improvement
• Documentation Management

Soft Skills

• Strong Communication Skills
• Ability to Manage Multiple Priorities
• Confidentiality Handling

Industry Keywords

• Onboarding
• Employee Services
• HR Shared Services
• Identity and Access Management
• Global HR Operations

Tools & Technologies

• Workday
• ServiceNow
• Serval
• HireRight
• Microsoft Office