HR Operations Team Lead

Tata Consultancy Services; Taguig; On-site; PHP 600,000 - 900,000; Full time

Job summary

Tata Consultancy Services seeks an experienced HR Operations Team Lead to drive end-to-end HR shared services and employee lifecycle processing. You will lead a team handling onboarding, data management, benefits, and HR helpdesk, ensuring data integrity and SLA adherence.

Partner with HR Business Partners and global stakeholders to deliver service excellence, governance, and continuous improvement while maintaining a strong employee experience across geographies.

Qualifications

• Bachelor's degree required.
• 5–8 years of experience in HR Operations/Shared Services.
• 2–3 years of people leadership or supervisory experience.
• Experience managing end-to-end HR processes across the lifecycle.
• Experience supporting US geography HR operations preferred.
• Experience with transitions (Due Diligence, Knowledge Transfer, Go-Live).
• Strong stakeholder management and client-facing experience.
• Experience with HRIS/HCM platforms (Workday, SAP SuccessFactors, Oracle HCM, PeopleSoft).
• Demonstrates integrity and professionalism with confidential information.

Responsibilities

• Lead, coach, and develop a team of HR Operations professionals.
• Manage daily operations, workload, and resource planning to meet SLAs and KPIs.
• Conduct regular performance reviews and development planning.
• Serve as escalation point for complex employee or process issues.
• Oversee onboarding, data management, benefits, and lifecycle transactions.
• Ensure accurate processing of HR transactions in HRIS/HCM systems.
• Provide governance, reports, and insights to leadership.
• Support transition and transformation initiatives within HR Operations.

Skills

People leadership

Stakeholder management

HR policy knowledge

Communication

Data governance

Process improvement

Project management

Analytical thinking

Organizational skills

Decision making

Education

Bachelor's Degree

Tools

Workday

SAP SuccessFactors

Oracle HCM

PeopleSoft

Job description

The HR Operations Team Lead is responsible for leading and overseeing the delivery of end-to-end HR shared services and employee lifecycle processes. This role provides operational leadership for a team supporting Hire-to-Retire activities, ensuring service excellence, compliance, data integrity, and adherence to SLA/KPI commitments.

The successful candidate will manage a team delivering one or more of the following HR functions:

• Employee Relations Support
• Employee Data Management
• Background Verification and Adjudication
• Employee Concerns and Investigations Support
• Benefits Administration
• HR Helpdesk and Employee Services

The Team Lead will partner closely with HR Business Partners, COEs, Business Leaders, and Global Stakeholders to drive operational excellence, continuous improvement, and a positive employee experience.

Key Responsibilities

• Lead, coach, mentor, and develop a team of HR Operations professionals to achieve business objectives and service excellence.
• Manage daily operations, workload distribution, resource planning, and team performance to ensure achievement of SLAs, KPIs, and quality targets.
• Conduct regular performance reviews, coaching sessions, and development planning for team members.
• Act as the primary escalation point for complex employee, stakeholder, and process-related issues.

HR Operations Management

• Oversee the execution of employee lifecycle transactions, including onboarding, employee data management, job changes, leave administration, benefits administration, compensation changes, and separations.
• Ensure timely and accurate processing of HR transactions in HRIS/HCM platforms.
• Monitor service requests and helpdesk operations to ensure prompt and effective resolution of employee inquiries.
• Provide guidance and support on HR policies, procedures, and operational processes.

Stakeholder Management

• Build strong partnerships with HR Business Partners, People Managers, Business Leaders, and Centers of Excellence.
• Manage stakeholder expectations through regular communication, governance meetings, and service reviews.
• Provide operational insights, reports, and recommendations to business and HR leadership.

Data Governance & Compliance

• Ensure accuracy, completeness, and integrity of employee data across HR systems.
• Drive data quality initiatives, conduct audits, and oversee remediation activities.
• Maintain compliance with company policies, regulatory requirements, and internal controls.
• Handle confidential employee information with the highest level of professionalism and discretion.
• Identify process improvement opportunities and lead initiatives to increase efficiency, quality, and employee satisfaction.
• Support automation, standardization, and digital transformation projects within HR Operations.
• Develop and maintain standard operating procedures (SOPs), process documentation, and knowledge articles.

Transition & Project Management

• Support and lead transition activities, including Due Diligence, Knowledge Transfer, Process Documentation, Ramp-Up, Hypercare, and Go-Live activities.
• Ensure successful onboarding of new processes and operational readiness within the team.
• Participate in global and regional HR transformation initiatives as required.

Qualifications

• Bachelor's Degree in any discipline.
• Minimum 5-8 years of experience in HR Operations, HR Shared Services, or HR Administration.
• Minimum 2-3 years of people leadership or supervisory experience.
• Experience managing end-to-end HR processes across the employee lifecycle.
• Experience supporting US geography HR operations is highly preferred.
• Experience in transitions, including Due Diligence, Knowledge Transfer, Ramp-Up, and Go-Live activities.
• Strong stakeholder management and client-facing experience.
• Experience working with HRIS/HCM platforms (e.g., Workday, SAP SuccessFactors, Oracle HCM, PeopleSoft, etc.).
• Strong leadership and people management skills.
• Excellent verbal and written communication skills.
• Strong analytical, problem-solving, and decision-making capabilities.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Strong customer service orientation and employee-centric mindset.
• High attention to detail and commitment to data accuracy.
• Ability to work independently and drive results with minimal supervision.
• Strong organizational, planning, and coordination skills.
• Proven ability to influence stakeholders and manage cross-functional relationships.
• Demonstrates integrity and professionalism when handling confidential information.

Preferred Qualifications

• Experience working in a Global Business Services (GBS), Shared Services, or BPO environment.
• Experience leading geographically distributed teams.
• Knowledge of HR compliance, audits, and governance practices.
• Experience in process improvement methodologies such as Lean, Six Sigma, or Continuous Improvement frameworks.
• Exposure to HR digital transformation and automation initiatives.