Global Data Management Team Leader

Jobtailor; Philippines; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Jobtailor seeks a seasoned HR operations leader to guide GDM Analysts across Workday, Benefits, and HR Reporting. You will set direction, monitor workloads, ensure SLA adherence, and coach within a multi-location environment. The role emphasizes data accuracy, process optimization, and stakeholder collaboration.

You will act as the Workday SME, drive HR lifecycle transactions, and lead continuous-improvement initiatives while coordinating with HR CoEs and cross-functional teams.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Minimum of 2–3 years of experience in HR Shared Services or a related environment.
• Demonstrated expertise in GDM, Workday transaction processing, HR data management, Benefits administration, or HR reporting.

Responsibilities

• Lead and coach GDM Analysts across Workday, Benefits, and HR Reporting activities.
• Provide daily direction, assign work, monitor queues, balance workloads, and ensure SLA and quality expectations.
• Support onboarding, cross-training, upskilling, performance management, and succession development.
• Serve as primary SME for Workday data management and HR lifecycle transactions.
• Provide guidance on Benefits data-management activities and HR reporting.

Skills

Workday HCM Transaction Processing

HR Data Management

Benefits Administration

Team Leadership

ServiceNow Case Management

Education

Bachelor’s degree in HR or related field

Tools

Workday

ServiceNow

Job description

• Lead and coach GDM Analysts across Workday, Benefits, and HR Reporting activities
• Provide daily direction, assign work, monitor queues, balance workloads, and ensure SLA, productivity, schedule-adherence, and quality expectations
• Conduct one-on-ones, provide feedback, recognize performance, and address development needs
• Support onboarding, cross-training, upskilling, performance management, calibration, talent planning, and succession development
• Serve as primary SME for Workday data management and HR lifecycle transactions
• Provide guidance on Benefits data-management activities and HR reporting
• Review, validate, and approve complex, sensitive, or high-risk transactions
• Resolve escalated cases and determine appropriate further escalation
• Monitor volumes, backlog, SLA performance, quality, staffing coverage, and operational risks
• Coordinate scheduling, staffing, intraday coverage, and volume forecasting with Workforce Management
• Support business continuity, peak-volume planning, transitions, testing, UAT, and go-live activities
• Maintain and update SOPs, Knowledge Articles, checklists, and process documentation
• Lead or participate in root-cause analysis and continuous-improvement initiatives
• Provide input for ServiceNow enhancements, Workday Change Requests, reporting improvements, and automation
• Serve as an operational contact for HR COEs, HR Business Partners, PSC leadership, PSC LATAM, HR Technology, and other stakeholders
• Communicate case status, service performance, risks, process changes, and recommendations
• Represent the GDM team in operational reviews, cross-functional meetings, governance forums, and cross-site working sessions

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field
• Minimum of 2–3 years of experience in HR Shared Services, HR Operations, a People Services Center, or a related environment
• Demonstrated expertise in GDM, Workday transaction processing, HR data management, Benefits administration, or HR reporting
• Prior experience as a Team Lead, Senior Analyst, SME, or equivalent role with responsibility for coaching or guiding others
• Strong working knowledge of Workday HCM transaction processing and ServiceNow case management
• Demonstrated ability to independently resolve complex cases and provide sound process guidance
• Strong analytical, organizational, problem-solving, and decision-making skills
• Excellent written and verbal English communication skills
• Ability to work on a fixed night-shift schedule aligned with North American and Latin American business hours
• High attention to detail and strong commitment to data accuracy, confidentiality, compliance, and quality
• Ability to manage competing priorities and work effectively with stakeholders across locations and functions
• Must not require GM immigration-related sponsorship now or in the future
• Spanish language proficiency is an asset but is not required

Demonstrates expertise in Workday HCM transaction processing, HR data management, and Benefits administration while effectively leading and coaching teams in HR Shared Services. Strong analytical and problem-solving skills are essential for managing operational risks and ensuring data accuracy and compliance.

Highest-signal resume keywords

• Workday HCM Transaction Processing
• HR Data Management
• Benefits Administration
• Team Leadership
• ServiceNow Case Management

Hard Skills

• GDM Expertise
• HR Reporting
• Transaction Processing
• Data Management
• Performance Management

Soft Skills

• Analytical Skills
• Organizational Skills
• Problem-Solving Skills
• Decision-Making Skills
• Communication Skills

Industry Keywords

• HR Shared Services
• People Services Center
• Operational Risks
• SLA Management
• Continuous Improvement

Tools & Technologies

• Workday
• ServiceNow