Senior HRIS Associate (Workday & ServiceNow)

Q2 HR Solutions; Metro Manila; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Q2 HR Solutions in the Philippines is seeking a Senior HRIS Associate to maintain enterprise HR systems and provide frontline support across Workday and ServiceNow in a global HRIS operations environment.

You will manage HRIS cases, update data, support reporting, participate in system releases and testing, and help improve HR technology processes while coordinating with regional teams across EMENA and NA hours.

Qualifications

• Bachelor's degree in Engineering, CS, HR, or related field.
• 1–2 years of Workday HCM or Application Management Services experience.
• Experience with Workday modules: HCM, Absence/Time Off, Recruiting, Talent Acquisition, Compensation, System Administration.
• Experience with ServiceNow administration.
• Experience in reporting and testing; Workday releases and regression testing.

Responsibilities

• Provide ongoing front-line HRIS system support through case management and data updates.
• Investigate cases, perform root-cause analysis.
• Support MyHR/ServiceNow administration including case reassignment and closure.
• Perform Workday admin tasks: reassignments, corrections, mass data uploads QC.
• Maintain and develop custom Workday reports; governance and data integrity.

Skills

HRIS support

Reporting

Regression testing

Case management

Education

Bachelor's degree in Engineering, Computer Science, Human Resources, or related discipline

Tools

Workday HCM

ServiceNow administration

Job description

Senior HRIS Associate (Workday & ServiceNow)

About the job Senior HRIS Associate (Workday & ServiceNow)

About the Role

We are looking for a Senior HRIS Associate who will support and maintain enterprise HR systems and applications within a global HRIS operations environment.

This role will provide front-line system support, manage HRIS-related cases, update HR system data, support reporting needs, participate in system releases and testing, and help improve HR technology processes. The ideal candidate has hands-on experience with Workday HCM, ServiceNow administration, HR systems support, reporting, and regression testing.

Key Responsibilities

HRIS Support and Case Management

• Provide ongoing front-line support for enterprise HR systems through case management and HR system data updates.
• Conduct case investigations, analysis, and root cause analysis.
• Support MyHR / ServiceNow administration, including case reassignment, case closure, and other HRIS-owned system actions.

Workday System Administration

• Perform transactional system administration actions in Workday, including rescinds, reassignments, corrections, and other related system admin tasks.
• Develop and administer EIB templates.
• Perform quality control of mass data uploads and security alignment to ensure compliance and data integrity.

Reporting and Knowledge Management

• Maintain custom Workday reports and address inquiries related to developed reports, following established governance.
• Contribute to and maintain the HRIS front-office knowledge repository.

System Maintenance and Testing

• Participate in periodic system maintenance activities, including Workday releases and ServiceNow upgrades.
• Support new feature testing, familiarization, regression testing orchestration, and execution.

Process Ownership and Team Support

• Lead HRIS workstreams or own key cyclical processes as a subject matter expert in assigned domains.
• Mentor peers and support team capability building through onboarding and knowledge sharing.
• Perform other related duties and responsibilities as assigned.

Qualifications and Skills

Education

• Bachelor's degree in Engineering, Computer Science, Human Resources, or any related discipline.

Workday and HRIS Experience

• At least 1 to 2 years of experience in Workday Human Capital Management or Application Management Services.
• Knowledge and experience in any of the following Workday modules, processes, and operations:
  • HCM
  • Absence / Time Off
  • Recruiting
  • Talent Acquisition
  • Compensation
  • System Administration

ServiceNow and System Administration

• Experience in ServiceNow administration.
• Experience in Workday system administration and HRIS support.

Reporting and Testing

• Experience in building and modifying standard and custom reports.
• Ability to address issues and inquiries related to developed reports.
• Experience in Workday releases and regression testing of new configuration changes as part of system enhancement or implementation.

Preferred Qualifications

• Workday Pro certification, equivalent qualification, or relevant training is preferred.
• ServiceNow certification or equivalent qualification is preferred.

Work Setup and Schedule

• Employment Type: Permanent, Full-time
• Schedule: Must be willing to work on EMEA and North America hours for case intake and collaboration.
• Shifting schedule may be required depending on critical deliverables and urgent requirements of supported countries.

Why Join This Role?

This is a great opportunity for HRIS professionals who want to grow their career in global HR technology support. You will work with enterprise platforms such as Workday and ServiceNow, support system improvements, contribute to reporting and data integrity, and play a key role in ensuring smooth HR systems operations across multiple regions.