Senior HR Manager

Jobtailor; Pasig; On-site; PHP 1,800,000 - 3,200,000; Full time

Job summary

Jobtailor in Pasig, Metro Manila seeks a strategic Head of People & Culture to lead the HR function and drive people strategies aligned with business goals.

You will advise senior leadership, mentor the P&C team and oversee onboarding, HRIS, audits and compliance with Philippine labor laws. Strong stakeholder management and communication are essential.

Qualifications

• Bachelor's degree in HR or related field required.
• 7+ years HR experience with at least 5 years in senior leadership/management roles.
• Experience leading HR functions within BPO/RPO/offshoring/MSP or similar outsourced services.
• Proven track record managing teams across multiple HR functions in a fast-paced environment.
• Strong knowledge of Philippine labor laws, employee relations and conflict resolution.
• Excellent communication and presentation skills with stakeholders and clients.
• Postgraduate qualification or HR certification is an advantage.

Responsibilities

• Lead the organisation's People & Culture function and deliver HR strategies and operations.
• Advise senior leadership on people-related matters.
• Lead, mentor and develop the People & Culture team.
• Oversee onboarding/offboarding, HRIS access and related documentation.
• Ensure compliance with Philippine labor laws and ISO documentation.
• Oversee HR audits, risk management and governance.
• Collaborate with department heads to align HR with business goals.

Skills

HR Leadership

Stakeholder Management

Employee Relations

People Management

Data Analysis

Communication

Education

Bachelor's degree in HR/Related field

Postgraduate qualification or HR certification (advantage)

Tools

HRIS

HubSpot

DCMS

Job description

• Lead the organisation's People & Culture (HR) function and deliver human resource strategies, programs and operations.
• Develop and implement HR strategies, initiatives and people programs aligned with organizational goals.
• Advise senior leadership and department heads on people-related matters.
• Lead, mentor and develop the People & Culture team.
• Establish departmental goals, priorities and performance expectations.
• Monitor service delivery standards and identify improvement opportunities.
• Guide employee relations matters, disciplinary actions, grievances and workplace investigations.
• Support employee engagement and monitor engagement outcomes.
• Oversee performance reviews, coaching and development planning.
• Lead HR operations, including service level agreements, P&C Inbox management, HR ticket resolution through HubSpot, 201 files, DCMS records and reporting.
• Oversee onboarding and offboarding, employment documentation, HRIS access, exit clearances and final pay/separation requirements.
• Lead staff and leadership training and development.
• Identify capability gaps and implement development programs.
• Ensure compliance with Philippine labor laws, regulations and company policies.
• Oversee HR audits, investigations, risk management, governance and ISO documentation.
• Represent HR during regulatory inspections, audits and employment-related matters.
• Build relationships with internal and external stakeholders.
• Collaborate with department heads and partner with Service & Delivery and Performance & Development teams to resolve workforce and client concerns.

Requirements

• Bachelor's degree in Human Resources, Psychology, Business Administration or a related field.
• Minimum 7 years of progressive HR experience, including at least 5 years in a senior HR leadership or management role.
• Required experience leading HR functions within a BPO, RPO, offshoring, MSP, or similar outsourced services environment.
• Proven experience managing teams and overseeing multiple HR functions in a fast-paced, high-volume environment.
• Strong knowledge of Philippine labor laws, employment regulations, employee relations and conflict resolution.
• Strong leadership, people management, stakeholder management and business partnering skills.
• Excellent communication, negotiation and presentation skills, with the ability to work effectively with employees, leadership, clients and other stakeholders.
• Strong analytical, problem-solving and decision-making abilities, with experience using HR systems, data and reporting to support business decisions.
• Postgraduate qualification or HR certification is an advantage.

Core Competencies

Demonstrates expertise in leading HR functions, developing and implementing HR strategies, and ensuring compliance with Philippine labor laws. Proven ability to manage teams, enhance employee engagement, and drive organizational performance through effective people management.

Highest-signal resume keywords

• HR Leadership
• Philippine Labor Laws
• Employee Relations
• Stakeholder Management
• HR Systems and Reporting

ATS Optimization Keywords

Hard Skills

• HR Strategy Development
• Performance Management
• Conflict Resolution
• HR Audits
• Data Analysis

Soft Skills

• Leadership
• Communication
• Negotiation
• Problem-Solving
• Team Management

Certifications & Qualifications

• HR Certification

Industry Keywords

• BPO
• RPO
• Offshoring
• MSP
• Employee Engagement

Tools & Technologies

• HRIS
• HubSpot
• DCMS