People Services Helpdesk Admin, North America

Hammerjack Pty Ltd; Taguig; On-site; PHP 2,638,000 - 4,271,000; Full time

Benefits offered by this job

Global opportunities

Career development

Diversity & Inclusion

Job summary

Cushman & Wakefield is seeking an entry-level HR Advisor to support US/Canada with front-line HR helpdesk services. You will handle inquiries on Benefits, Payroll, Compliance, IT, and more, triaging Tier 1 issues and guiding managers and employees through HR processes.

Ideal candidates hold a Bachelor’s in HR or related field, have 2+ years of experience with sensitive information, and can work night shifts including Philippine holidays. Experience with Workday/ServiceNow is preferred.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• 2+ years of professional experience with sensitive employment information.
• Demonstrates self-direction and ability to work under moderate supervision.
• Experience with Workday, ServiceNow, and other HR systems.

Responsibilities

• Front-line HR advisor handling inquiries across Benefits, Payroll, Compliance, IT, Talent, HRIS, Procurement and Accounts Payable.
• Provide Tier 1 HR support and triage inquiries.
• Maintain knowledge of HR lifecycle and standard company processes across platforms.
• Respond to inquiries via phone, chat, cases, and email within SLA.
• Collaborate with HR Centers of Excellence and stakeholders.
• Manage tasks in HR ticketing system and escalate when needed.

Skills

Interpersonal skills

Communication

Self-direction

Handling sensitive information

Education

Bachelor’s degree in HR / related field

Tools

Workday

ServiceNow

Job description

People Services Helpdesk Admin, North America

This individual will act as front-line point of contact for employee inquiries which include but not limited to Benefits, Payroll, Compensation, Regulatory & Compliance, Employee Relations, Information Technology, Talent Acquisition, Talent Management, HRIS, Procurement and Accounts Payable functions. He or She will be responsible to coordinate and maintain the full employee life cycle within the standard company processes and various platforms.

Job Description

About the Role:

• Entry-level HR Advisor in large and complex organization supporting US and Canada


• Administrative and clerical responsibilities, including providing satisfactory and accurate updates/answers/resolutions to employees inquiries and concerns


• Responsible for providing Shared Services Tier 1 level support and inquiry triaging


• Knowledge and expertise of all HR matters across the entire employee life cycle, from hire through retire and across a complex business


• Respond to questions regarding standard HR procedures and practices to support Managers and Employees across all supported systems


• Provide high-level customer service to all internal and external clients across all levels and business lines, including but not limited to answering phone calls, chat, cases, and email inquiries within required SLA.


• Effectively manage workload within HR ticketing system.


• Collaborate and liaise with various stakeholders and HR Centers of Excellence, to support COE work within Tier 1.


• Meet standard Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)


• Communicate successfully using multiple types of technology – email, phone, messaging, etc.


• Maintain direct ownership of tasks/projects.


• De-escalate situations involving dissatisfied employees.

About You

• Bachelor’s degree in Human Resources, Business Administration, or other related field.


• 2+ years of professional or related experience with demonstrated ability to handle sensitive employment information (or any similar combination of education and experience).


• Demonstrates self-direction and ability to work under moderate supervision.


• Experience with Workday, ServiceNow, and other related systems.


• Amenable to work at night, and during Philippine holidays.

Why join Cushman & Wakefield

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;


• Career development and a promote from within culture;


• An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

INCO: Cushman & Wakefield