HR Benefits Team Lead, Night Shift

Cushman & Wakefield; Philippines; On-site; PHP 893,000 - 1,339,000; Full time

Benefits offered by this job

Global company

Career development

Diversity and Inclusion

Job summary

Cushman & Wakefield in Manila is seeking an HR Benefits Team Lead for the night shift to manage the North America Benefits Tier 1 team, drive process improvements, and ensure reliable service delivery. The role requires leadership, operational excellence, and strategic planning within a global HR services environment.

You will oversee a dedicated Manila People Services team providing Tier 1 benefits support for the U.S.

Qualifications

• Bachelor’s degree in Human Resources, Psychology, or a related field.
• 2–5 years of US benefits management experience or 6–9 years of related work experience.
• Experience in HR services across the employee lifecycle and guidance.
• 5 years of customer service in benefits or leave management is preferred.

Responsibilities

• Lead and develop a specialized Benefits team through recruiting, training, coaching, and succession planning.
• Drive operational excellence by managing SLAs/KPIs, escalations, records, and privacy compliance.
• Oversee health and welfare benefits administration and US leave programs such as FMLA and COBRA.
• Use HRIS systems (Workday/Employee Central/SAP/Leave Management/ServiceNow) and related modules.
• Build strong relationships with stakeholders and maintain a service-minded approach.

Skills

US benefits

Leadership

SLAs/KPIs

Customer service

Data analytics

HRIS Workday

Education

Bachelor’s degree in HR or related

Tools

Workday

Employee Central

SAP

ServiceNow

Job description

Job Description Summary
This role is responsible for managing the delivery of the North America Benefits Tier 1 team, enhancing processes, and ensuring smooth and efficient service delivery. It requires a strong blend of operational excellence, leadership, and strategic planning. Additionally, the role oversees and directs a dedicated team within Manila People Services, providing Tier 1 support for U.S. and Canada Benefits through the Contact Center and other People Services channels.

Job Title
HR Benefits Team Lead, Night Shift
Job Description Summary
This role is responsible for managing the delivery of the North America Benefits Tier 1 team, enhancing processes, and ensuring smooth and efficient service delivery. It requires a strong blend of operational excellence, leadership, and strategic planning. Additionally, the role oversees and directs a dedicated team within Manila People Services, providing Tier 1 support for U.S. and Canada Benefits through the Contact Center and other People Services channels.

Job Description
About You:

• Bachelor’s degree in Human Resources, Psychology, or a related field, with 2–5 years of US benefits management experience, or 6–9 years of relevant work experience.
• Experienced in HR services across the employee lifecycle, including workflows, policies, and guidance.
• Proven background in customer-focused environments, meeting SLAs/KPIs, and managing teams for Performance improvement.
• 5 years of customer service experience in an employee benefit or leave management related role is preferred.
• Amenable to working permanently on a night shift and during Philippine holidays.

Required Knowledge And Skills

• Lead and develop a specialized Benefits team through recruiting, training, coaching, and succession planning, fostering a positive and collaborative culture.
• Drive operational excellence by managing SLAs/KPIs, handling escalations, maintaining records, and ensuring compliance with legal and data privacy standards.
• Previous experience in the administration of health and welfare, U.S. leave management programs such as FMLA, Americans with Disabilities Act (ADA), state/local leaves, and other leave types.
• Experience with ERISA, HIPAA and COBRA regulations.
• Demonstrated knowledge of and prior experience working with HRIS systems, specifically Workday / Employee Central / SAP / Leave Management module system (Service Now) or similar system experience.
• Strong Microsoft Office skills (Excel, Word, PowerPoint, Teams, Outlook, etc.).
• Detailed oriented and strong data analytics skills.
• Possess service mindset and ability to build strong relationships.
• Ability to work with little supervision.
• Proactive, flexible, and adaptive to changing priorities.
• Ability to demonstrate effective communication through active listening and empathy, fostering strong interpersonal relationships and collaborative teamwork.

Why join Cushman & Wakefield?
As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;
• Career development and a promote from within culture;
• An organisation committed to Diversity and Inclusion
  

We\'re committed to providing work-life balance for our people in an inclusive, rewarding environment.
We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities.
We have a vision of the future, where people simply belong.
That\'s why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.
We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.
INCO: “Cushman & Wakefield”