People & Partnerships Operations Lead (Onsite)

MicroSourcing International; Manila; On-site; PHP 800,000 - 1,100,000; Full time

Benefits offered by this job

Above-market pay

Healthcare coverage day one

Dependents coverage

Paid time off with cash

Group life insurance

Performance bonuses

Flexible work arrangements

Job summary

MicroSourcing is seeking a People & Partnerships Sr. Operation Specialist to join our onsite team in Eastwood Libis, Quezon City.

You will oversee administrative, onboarding, payroll, and compliance tasks across assigned client accounts, coordinating with Shared Services and client leads. The role requires excellent English communication, high-volume clerical experience in a BPO or shared services environment, and strong organizational skills.

Qualifications

• Strong English and communication skills, both written and verbal.
• Experience handling high-volume clerical, payroll, administrative, or ticketing tasks in a BPO or shared services environment.
• High attention to detail with strong organizational and multi-tasking abilities.

Responsibilities

• Administrative & Operational Support: handle all administrative tasks related to accounts on shift, including office supply requisitions, cash advance and liquidation processing, seat arrangements for client expansions, and documenting minutes of meetings with Shared Services, clients, or client leads.
• Onboarding & Ticketing Coordination: file and monitor progress for Shared Services tickets (HR, Facilities, Finance, Recruitment, IT, Ops, BOM, equipment setup), arrange computer/email/login provisions, plot Microstatus schedules, and coordinate NHO scheduling.
• Payroll & Attendance Processing: monitor and report daily attendance across assigned accounts, process attendance, and prepare payroll reports per cutoff (BIC, Active List, RPA, Disputes, bonus reports, and other assigned operational metrics).
• Compliance & HR Documentation: ensure proper documentation and filing of HR-related corrective actions in 202 files for all assigned clients.
• Client & Delivery Tracking: track all operational deliverables across clients, report task completion progress to the Account Manager, and step in as the primary Point of Contact (POC) whenever the Account Manager is unavailable.
• Special Projects: assist P&P Managers and Account Managers as needed, with readiness to take on additional tasks requested by clients, operations, or internal departments.

Skills

Strong English & communication

High-volume clerical tasks

Payroll & attendance processing

Attention to detail

Multi-tasking

Job description

MicroSourcing is seeking a People & Partnerships Sr. Operation Specialist to join our onsite team in Eastwood Libis, Quezon City.

You will oversee administrative, onboarding, payroll, and compliance tasks across assigned client accounts, coordinating with Shared Services and client leads. The role requires excellent English communication, high-volume clerical experience in a BPO or shared services environment, and strong organizational skills.