Onsite People and Partnerships Operations Specialist

MicroSourcing International; Pasay; On-site; PHP 279,000 - 502,000; Full time

Job summary

MicroSourcing is seeking an Operations Specialist for onsite work at MOA, Pasay City. The role centers on administrative support, maintaining and creating records to aid management decisions and client/staff services.

You will monitor attendance, assist in liaison across departments, and produce daily operations reports. The position emphasizes data accuracy and timely communication within a collaborative team.

Responsibilities

• In-charge of collecting and updating employee data needed by the supervisors in the daily operations of accounts
• Responsible for the execution and completion of short term projects as assigned by management, including data encoding, content writing, transcription, web moderation, etc.
• Assist operation managers in providing support to virtual captives exclusively or as needed
• Liaise with other departments to ensure that all concerns and requests are attended to and completed in a timely manner
• Responsible in creating reports for the day to day Operations including: action items checklists, Minutes of Meetings, Agreements, etc.
• Performs tasks needed for attendance tracking from floorwalks to monitoring of daily attendance of client staff, sending email notifications and updates to clients and the operations team
• Update statistical reports used in management decision-making– particularly attendance reports and trends, schedule adherence, seat occupancy, and other reports that may be useful in operations planning and management
• Provide first line of support to clients and staff, in the absence of a supervisor or manager, and coordinate with the operations team in addressing their needs, queries or concerns
• Manages and updates project records – project documentation updates, compiling client guidelines, financial reports, etc.
• Assists in disseminating information to employees such as updates on policies and company events
• Conducts Operations Orientation, as needed
• Plans, coordinates and participates in employee engagement activities together with the operations team
• Creates, drafts, maintains financial records of Operations Team – RCA, RFP, Liquidation, OSRF, PRF
• Participate in developing process improvements relating to operations and quality service delivery

Job description

MicroSourcing is seeking an Operations Specialist for onsite work at MOA, Pasay City. The role centers on administrative support, maintaining and creating records to aid management decisions and client/staff services.

You will monitor attendance, assist in liaison across departments, and produce daily operations reports. The position emphasizes data accuracy and timely communication within a collaborative team.