People & Partnerships Lead — Client Ops & Growth

MicroSourcing International; Manila; On-site; PHP 279,000 - 469,000; Full time

Job summary

MicroSourcing is seeking a People and Partnership Account Manager / Team Leader to oversee client operations and ensure quality delivery across Microsourcing services in Ortigas, Pasig. You will be the primary contact for clients, coordinating with internal departments and driving growth within client operations.

The role requires strong leadership, excellent communication, and the ability to work under pressure in a fast-paced environment.

Qualifications

• Bachelor's degree required; graduate studies are an advantage.
• At least 1 year of experience leading a team or supervising.
• Excellent verbal and written communication with internal and external customers.
• Proficient in MS Office (Word, Excel, Outlook, PowerPoint).
• Ability to work under pressure and meet deadlines while delivering service.

Responsibilities

• Coordinate with the client on offshore team status and performance.
• Implement and monitor KPIs defined by the client or Microsourcing.
• Coach and conduct corrective actions; monitor attendance.
• Handle staff queries and ensure day-to-day operational support.
• Disseminate policy updates and company events to employees.
• Prepare reports and schedules for outsourced staff in coordination with the client.

Skills

Leadership

Communication

Team management

Customer service

Education

Bachelor's degree

Tools

MS Office

Job description

MicroSourcing is seeking a People and Partnership Account Manager / Team Leader to oversee client operations and ensure quality delivery across Microsourcing services in Ortigas, Pasig. You will be the primary contact for clients, coordinating with internal departments and driving growth within client operations.

The role requires strong leadership, excellent communication, and the ability to work under pressure in a fast-paced environment.