People & Partnerships Account Lead (Team Lead)

MicroSourcing International; Taguig; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

MicroSourcing International in Taguig is seeking a People and Partnership Account Manager (Team Lead) to oversee client operations and drive service delivery for offshore teams onsite at BGC, shifting schedules.

You will coach staff, monitor KPIs, and ensure timely, high-quality performance while maintaining strong communication with clients and internal departments. The role requires leadership, English proficiency, and flexibility to cover multiple shifts.

Qualifications

• Bachelor's degree; graduate studies will be an advantage.
• At least 1 year experience in managing a team as a lead or supervisor.
• Excellent verbal and written communication skills, including the ability to effectively communicate with internal and external customers.
• Excellent computer proficiency (MS Office – Word, Excel, Outlook, and PowerPoint).
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Excellent written and verbal communication skills in the English language.
• Willing and able to cover other shifts.
• Dependable to be at work during assigned shifts and to complete work as expected.
• Ability to work well with a team in a fast-paced, constantly changing environment and follow instructions from supervisors and senior colleagues.
• Ability to work independently.

Responsibilities

• Regularly coordinate with the client regarding the status of the offshore team.
• Implement and monitor KPIs set by the client or MS.
• Monitor the team's performance.
• Conduct coaching sessions and issue corrective actions.
• Monitor and track the daily attendance.
• Implement policies, deadlines, and standards set by the client.
• Handle complaints and queries from all staff.
• Provide day-to-day operational support.
• Resolve minor client and staff issues.
• Report to the Operations Manager and VP of Operations.
• Disseminate information to employees, such as updates on policies and company events.
• Create, maintain, and administer schedules for outsourced staff, in coordination with the client.
• Prepare and maintain statistical reports used in management decision-making – particularly attendance reports and trends, schedule adherence, and other reports that may be useful in operations planning and management.
• Develop reports/processes that increase the ability of the offshore project to effectively and accurately plan acceptable performance results.
• Other specific details of the job will be made known to you by your immediate superior, which may vary in scope depending fully on prevailing project undertakings.

Skills

Verbal communication

Written communication

Team leadership

Customer service

English proficiency

Education

Bachelor's degree

Graduate studies advantageous

Tools

MS Office

Job description

MicroSourcing International in Taguig is seeking a People and Partnership Account Manager (Team Lead) to oversee client operations and drive service delivery for offshore teams onsite at BGC, shifting schedules.

You will coach staff, monitor KPIs, and ensure timely, high-quality performance while maintaining strong communication with clients and internal departments. The role requires leadership, English proficiency, and flexibility to cover multiple shifts.