People & Partnerships Account Lead

MicroSourcing International; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

MicroSourcing is seeking a People and Partnership Account Manager (Team Lead) based in Ortigas to oversee client operations and ensure high-quality delivery of Microsourcing services. You will be the main point of contact for the client across departments and assist in setting up their Philippines operation while driving client growth.

The role requires a Bachelor's degree, at least 1 year of team leadership, excellent English communication, and strong MS Office skills.

Qualifications

• Bachelor's degree required.
• At least 1 year experience leading a team.
• Excellent verbal and written communication in English.
• Proficient with MS Office (Word, Excel, PowerPoint).
• Ability to work under pressure and meet deadlines.

Responsibilities

• Coordinate with the client regarding offshore team status.
• Implement and monitor KPIs set by client or MS.
• Monitor team performance and provide coaching.
• Track daily attendance and enforce policies.
• Handle client and staff queries and issues.
• Provide day-to-day operational support.
• Report to Operations Manager and VP of Operations.
• Disseminate policy updates and company events to staff.
• Create and maintain staff schedules with client coordination.
• Prepare management reports including attendance trends and adherence.

Skills

Team leadership

Communication skills

MS Office

English proficiency

Deadline management

Shift flexibility

Independence

Education

Bachelor's degree

Tools

MS Office

Job description

MicroSourcing is seeking a People and Partnership Account Manager (Team Lead) based in Ortigas to oversee client operations and ensure high-quality delivery of Microsourcing services. You will be the main point of contact for the client across departments and assist in setting up their Philippines operation while driving client growth.

The role requires a Bachelor's degree, at least 1 year of team leadership, excellent English communication, and strong MS Office skills.