Payments Systems Support Specialist

Bepoz Global; Metro Manila; On-site; PHP 2,693,000 - 3,591,000; Full time

Job summary

Oolio Group is seeking a Technical Support Specialist to be the first point of contact for merchants and POS partners, troubleshooting payment terminals and related services, and guiding customers through setup and configuration.

You will work with engineering and product teams to resolve recurring problems, document outcomes in the CRM, and ensure a smooth experience for clients while supporting integration questions.

Qualifications

• 1-2 years of experience in technical support or IT roles.
• Experience with POS systems or payment technologies preferred.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication.
• Ability to collaborate with cross-functional teams.
• Detail-oriented with documenting issues.

Responsibilities

• Troubleshoot and resolve complex technical issues related to payment terminals and services.
• Provide product guidance and setup/configuration support.
• Assist with system integration queries and connectivity issues.
• Collaborate with engineering and product teams to resolve recurring issues and improve offerings.
• Document issues and resolutions in the CRM/ticketing system.
• Advocate for customers to drive product enhancements.

Skills

POS systems

Networking basics

Troubleshooting

Communication skills

Collaboration

Attention to detail

Job description

Oolio Group is seeking a Technical Support Specialist to be the first point of contact for merchants and POS partners, troubleshooting payment terminals and related services, and guiding customers through setup and configuration.

You will work with engineering and product teams to resolve recurring problems, document outcomes in the CRM, and ensure a smooth experience for clients while supporting integration questions.