Technical POS and Payments Support Specialist

Adventure Consultancy Solutions Philippines Inc.; Makati; Hybrid; PHP 360,000 - 540,000; Full time

Benefits offered by this job

Hybrid work setup

Day 1 HMO

Company-provided equipment

Life insurance

Job summary

Adventure Consultancy Solutions Philippines Inc. is hiring a customer-focused technical support professional. You will bridge customers, payment technology, and internal technical teams to deliver first-line support for onboarding, configuration, and payment-related requests.

The role emphasizes clear guidance, documentation, and timely resolution. 1–2 years in a similar role, strong communication, and a hybrid work setup are preferred.

Qualifications

• Bachelor's degree required.
• 1–2 years in technical or merchant support.
• Experience in BPO/fintech/payments is a plus.
• Experience supporting international customers is an advantage.
• Strong written and verbal communication skills.

Responsibilities

• Serve as first point of contact for customer inquiries via phone, email, and chat.
• Diagnose and resolve basic technical issues with clear guidance.
• Manage user administration including account creation and password resets.
• Validate system data and maintain accurate records.
• Generate reports using predefined configurations and templates.
• Assist with merchant onboarding and system configuration.
• Support e-commerce platform setup and payment-method configuration.
• Troubleshoot basic integrations and connectivity issues.
• Process approved financial transactions in line with procedures.
• Document cases, transactions, and resolutions in the ticketing system.

Skills

Customer support

Technical understanding

Communication

Analytical thinking

Time management

Education

Bachelor's degree

Tools

Google Workspace

Microsoft Office

Job description

About the role

We are looking for a customer-focused technical support professional who can bridge the gap between customers, payment technology, and internal technical teams. In this role, you will handle first-line technical and operational support, assist merchants with onboarding and system configuration, support payment and transaction-related requests, and troubleshoot basic integration issues. You will also coordinate more complex cases with internal teams and external technology partners, ensuring customers receive timely, accurate, and professional support.

Key responsibilities

• Serve as a first point of contact for customer and merchant technical inquiries through phone, email, and chat.

• Diagnose and resolve basic technical issues, providing clear, practical instructions and guidance.

• Manage user administration activities, including user creation/removal and access or password resets.

• Accurately process and validate system data, maintaining timely and error-free records.

• Generate reports using predefined configurations and templates, and assist customers with simple system queries.

• Support merchant onboarding, including basic account setup, system configuration, and activation activities.

• Assist customers with e-commerce platform setup and payment-method configuration.

• Support predefined system integrations and troubleshoot basic integration or connectivity issues.

• Process approved financial transactions such as refunds, reversals, rebills, captures, and chargebacks in line with established procedures.

• Accurately document customer cases, transactions, troubleshooting steps, and resolutions in the ticketing or documentation system.

About you

• Bachelor's degree in any field.

• 1–2 years of experience in technical support, technical account support, application support, merchant support, or a similar customer-facing technical role.

• Experience in a BPO, fintech, payments, insurance, financial services, e-commerce, or technology environment is preferred.

• Experience supporting international customers or clients is an advantage.

• Working knowledge of payment platforms, PSP/payment gateways, e-commerce systems, or system integrations is highly desirable.

• Intermediate to advanced proficiency in Google Workspace and/or Microsoft Office.

• Strong written and verbal communication skills, with the ability to explain technical information clearly to non-technical users.

• Strong analytical, logical, numerical, and problem-solving skills.

• High attention to detail and a strong commitment to accuracy, particularly when handling transactions and customer data.

• Able to manage multiple customer requests, prioritize issues, and work effectively under pressure.

Benefits

• Competitive salary package

• Professional development opportunities

• Hybrid work setup

• Company-provided equipment

• Day 1 HMO

• Life insurance