Payments Support Agent

Relia Sourcing; Philippines; On-site; PHP 350,000 - 600,000; Full time

Job summary

Relia Sourcing in the Philippines is seeking a technical support specialist to assist merchants with payment solutions, integrations, and related enquiries. You will diagnose issues and guide clients through API documentation and integration steps.

Collaborating with cross-functional teams, you will ensure smooth implementation and ongoing support while staying current with industry trends and advancements in payment solutions.

Qualifications

• Experience in customer support or payments/fintech roles.
• Understanding of API documentation and integration processes.
• Strong communication and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced environment.

Responsibilities

• Provide technical support to merchants on payment solutions, integrations, and issues.
• Diagnose and troubleshoot technical problems with timely solutions.
• Assist clients in integrating payment solutions including card processing, APMs, and Open Banking.
• Collaborate with cross-functional teams to ensure successful implementation and ongoing support.
• Understand API documentation and guide clients through the integration process.
• Build and maintain relationships with clients and address their requirements.
• Act as a liaison between clients and internal teams to resolve issues promptly.
• Stay updated on payment industry trends and advancements.
• Contribute to enhancing internal processes and workflows.

Skills

Customer support

API documentation

Communication skills

Team collaboration

Tools

Payneteasy

PaymentIQ

Job description

Main Responsibilities:

• Provide technical support to merchants, addressing enquiries related to payment solutions, integrations, and technical issues.
• Diagnose and troubleshoot technical problems, offering timely and effective solutions.
• Assist clients in the seamless integration of payment solutions, including card processing, APMs, and Open Banking.
• Collaborate with cross-functional teams to ensure successful implementation and ongoing support.
• Demonstrate an understanding of API documentation.
• Work closely with clients to guide them through the integration process.
• Build and maintain relationships with clients, understanding their requirements and providing technical support.
• Act as a liaison between clients and internal teams to address and resolve issues promptly.
• Stay updated on industry trends and advancements in payment solutions.
• Contribute to the enhancement of internal processes and workflows for improved efficiency.

Qualifications:

• Proven experience in customer support, payment processing, client onboarding, or related operational roles within the payments or fintech industry.
• Understanding of API documentation and integration processes.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced environment.

Preferred:

• Familiarity with Payneteasy or PaymentIQ.
• Ability to read, analyze, log, and troubleshoot technical issues in the payment system.