Point-of-Sale Specialist (L2 Support)

Payreto Services Inc.; Makati; Hybrid; PHP 446,000 - 725,000; Full time

Benefits offered by this job

Hybrid Work Setup

Competitive Salary Packages

Professional Development Opportunities

Equipment Provided

Day 1 HMO

Life Insurance

Job summary

Payreto Services Inc. is seeking a Level 2 Terminal Support to handle POS system issues and ensure smooth operation of payment terminals.

You will proactively diagnose hardware and software problems, escalate to vendor teams when needed, and coordinate with internal IT and support partners to restore services. The role requires hands-on experience with POS hardware and software, strong communication, and collaboration across multiple vendor teams.

Qualifications

• 2+ years in payments industry support or software/hardware support.
• Experience in application support, release and incident management.
• Troubleshooting POS hardware and terminal software, network and GPS/TCP-IP issues.

Responsibilities

• Install and maintain POS systems, software and interfaces.
• Coordinate with suppliers, support partners and vendors.
• Create operating, training and checklists manuals/materials.
• Coordinate daily operations between customers, IT and departments during emergencies.
• Resolve hardware, software, network and communication issues in POS systems.
• Organize mass terminal software rollouts and monitor terminal health with vendors.
• Own and support Terminal Management System (TMS).

Skills

POS troubleshooting

Communication skills

Multi-vendor coordination

TCP/IP expertise

Vendor liaison

Tools

Verifone MX51

CompTIA A+/Network+/Cloud+

Microsoft Network Certification

Job description

What We Offer

• Competitive Salary Packages
• Professional Development Opportunities
• Hybrid Work Setup
• Equipment Provided
• Day 1 HMO
• Life Insurance

Position Overview

As a level 2 Terminal support, you are responsible for all the Terminal related issues and processing of technical inquiries regarding our Point-of-Sale systems.Proactive identification of hardware of software issues in terminals, resolving them or escalating with the vendor teams for restoration of services.

WHAT WILL YOU DO?

• Installing and maintaining Point of Sale systems, software and interfaces
• Liaising with suppliers and coordinating activities with support partners and vendors.
• Creating operating manuals, checklists, and training manuals / materials
• Championing daily operational coordination between customers, internal IT and specialist departments (including operational emergencies).
• Solving hardware, software, network, and communication problems in POS systems and related applications
• Organizing mass rollouts of terminal software, administration, creating and updating ticketsProactive monitoring of terminal health and issues and raising them with the vendors and merchants as required.
• TMS (Terminal Management System) ownership and support.

WHAT SHOULD YOU HAVE?

• At least 2 years exp working with or supporting OEM and or bespoke software/hardware within the payments industry.
• Experience in application support, release and incident management.
• Solid experience with troubleshooting POS hardware & terminal software, network and communication problems (incl. TCP/IP and GPS)
• Great communication skills.
• Experience working in multi-vendor teams, raising issues and pushing for timely resolution of issues.
• Verifone and MX51 experience is desired.
• Ideally Microsoft Network certification, and or CompTIA certs such as A+, Network+, Cloud+