Payments Platform Technical Support Engineer

PH1 Finastra Philippines Inc; Manila; On-site; PHP 480,000 - 720,000; Full time

Benefits offered by this job

Hybrid working arrangements

Health insurance

Professional development

Job summary

Finastra Philippines is seeking a Technical Engineer, Customer Support to ensure stability and performance of hosted payments solutions for financial institutions. You will resolve complex production issues and partner with Product, Engineering, and Operations to deliver outstanding customer outcomes.

The role requires strong technical troubleshooting, incident management, and effective communication with customers during Sev1/Sev2 incidents, go-live activities, certifications, and migrations.

Qualifications

• Minimum 2 years of experience in technical support, with cross-functional collaboration.
• Strong understanding of payment processing, payment operations, and transaction lifecycle management.
• Experience supporting mission-critical banking applications in hosted or managed services environments.
• Proven ability to manage complex incidents, customer escalations, and cross-functional technical investigations.

Responsibilities

• Provide advanced application and production support for hosted Payments solutions, ensuring high availability and customer satisfaction.
• Investigate, troubleshoot, and resolve complex production issues across application, database, and infrastructure layers.
• Lead technical triage and resolution activities for critical incidents (Sev1/Sev2).
• Perform root cause analysis and drive corrective actions to prevent recurrence.
• Collaborate with Engineering, Product Management, Operations, and Infrastructure to expedite resolution and continuous service improvement.
• Serve as primary technical contact for customer escalations with clear, timely communication.

Skills

Technical support

Incident management

Cross-functional teamwork

Customer communication

Payment processing

Education

Bachelor’s Degree

Tools

Microsoft SQL Server

Windows Server

IIS

Azure

JBoss

Job description

Finastra Philippines is seeking a Technical Engineer, Customer Support to ensure stability and performance of hosted payments solutions for financial institutions. You will resolve complex production issues and partner with Product, Engineering, and Operations to deliver outstanding customer outcomes.

The role requires strong technical troubleshooting, incident management, and effective communication with customers during Sev1/Sev2 incidents, go-live activities, certifications, and migrations.