Payments Technical Support Engineer - Hosted Solutions

Finastra; Manila; Hybrid; PHP 800.000 - 1.100.000; Vollzeit

Benefits dieser Stelle

Unlimited vacation

Hybrid work

Wellbeing program

Insurance & retirement

Volunteer time off

Inclusion programs

Online learning

Global recognition

Zusammenfassung

Finastra is a global leader in financial services software, delivering hosted payments solutions for major banks. As a Technical Engineer, Customer Support, you will ensure stability, performance, and availability, acting as a trusted technical advisor to customers while partnering with product, engineering, and operations teams.

You will handle advanced production support, incident triage, root cause analysis, and continuous service improvements, enabling banks to operate securely and

Qualifikationen

• 2+ years of experience in technical support or engineering within financial services or payments ecosystems.
• Experience supporting mission-critical hosted/managed banking applications.
• Proven ability to manage incidents, escalations, and cross-functional investigations.

Aufgaben

• Provide advanced production support for hosted Payments solutions, ensuring high availability and customer satisfaction.
• Investigate, troubleshoot, and resolve complex production issues across app, DB, and infra layers.
• Lead technical triage and resolution for Sev1/Sev2 incidents with clear communication.
• Perform root cause analyses and drive corrective actions to prevent recurrence.
• Collaborate with Engineering, Product, Ops, and Infrastructure for rapid issue resolution.

Kenntnisse

SQL troubleshooting

Windows Server

IIS

Log analysis

Root cause analysis

Azure

JBoss

Certificate management

Payment knowledge

Incident management

Cross-functional collaboration

Customer communication

Ausbildung

Bachelor's Degree

Tools

Microsoft SQL Server

Windows Server

IIS

Jobbeschreibung

Finastra is a global leader in financial services software, delivering hosted payments solutions for major banks. As a Technical Engineer, Customer Support, you will ensure stability, performance, and availability, acting as a trusted technical advisor to customers while partnering with product, engineering, and operations teams.

You will handle advanced production support, incident triage, root cause analysis, and continuous service improvements, enabling banks to operate securely and