Senior Payments Tech Engineer - Customer Support

Finastra; Manila; On-site; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Hybrid work model

Medical insurance

Retirement plan

Employee assistance program

Job summary

Finastra is seeking a Senior Technical Engineer, Customer Support in Manila to ensure stability, performance, and availability of hosted payments solutions for leading financial institutions. You will serve as a trusted technical advisor, driving incident resolution and partnering with Product, Engineering, and Operations teams to deliver excellent customer outcomes.

You will manage complex incidents, support go-live activities, and contribute to process improvements while ensuring high levels

Qualifications

• 5+ years of experience in Application Support, Production Support, Technical Operations, or related roles in Banking/Payments/FinTech/SaaS.
• Strong understanding of payment processing and real-time payment workflows.
• Experience supporting mission-critical banking applications in hosted or managed services.

Responsibilities

• Provide advanced application and production support for hosted Payments solutions.
• Investigate and troubleshoot complex production issues across application, database, and infrastructure layers.
• Lead technical triage and resolution for Sev1/Sev2 incidents.
• Perform root cause analysis and implement corrective actions.
• Collaborate with Engineering, Product Management, Operations to improve services and support.
• Act as primary technical contact for customer escalations and go-live activities.

Skills

SQL troubleshooting

Windows Server

IIS

Log analysis

Performance troubleshooting

Root cause analysis

Integration troubleshooting

Azure

JBoss

Certificate management

Stakeholder management

Customer communication

Education

Bachelor’s degree

Tools

Azure cloud environments

JBoss application servers

Certificate management

Job description

Finastra is seeking a Senior Technical Engineer, Customer Support in Manila to ensure stability, performance, and availability of hosted payments solutions for leading financial institutions. You will serve as a trusted technical advisor, driving incident resolution and partnering with Product, Engineering, and Operations teams to deliver excellent customer outcomes.

You will manage complex incidents, support go-live activities, and contribute to process improvements while ensuring high levels