Payment Support Specialist

Hammerjack Pty Ltd; Philippines; On-site; PHP 480,000 - 900,000; Full time

Job summary

Hammerjack Pty Ltd is seeking a Payment Support Specialist to provide technical support to merchants and ensure smooth payment integrations and operations. The role is onsite in Pasay City, Philippines, with a shifting schedule and full-time employment.

You will diagnose issues, guide integration through APIs, and collaborate with cross-functional teams to resolve problems and improve processes. Strong communication and fintech experience are highly valued.

Qualifications

• Proven experience in customer support, payment processing, client onboarding, technical support, or related operational roles.
• Experience within the payments or fintech industry is highly preferred.
• Understanding of API documentation and integration processes.
• Excellent communication and interpersonal skills.
• Strong analytical and troubleshooting skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Detail-oriented and comfortable handling technical issues.

Responsibilities

• Provide technical support to merchants regarding payment solutions, integrations, and technical concerns
• Diagnose and troubleshoot technical issues and provide timely and effective solutions
• Assist clients with the integration of payment solutions, including card processing, APMs, and Open Banking
• Guide clients through the integration process and help resolve implementation concerns
• Understand and work with API documentation
• Collaborate with cross-functional teams to ensure successful implementation and issue resolution
• Build and maintain strong client relationships by understanding their requirements and providing technical support
• Act as a liaison between clients and internal teams to address and resolve issues promptly
• Stay updated on industry trends and advancements in payment solutions
• Contribute to the improvement of internal processes and workflows

Skills

Customer support

Payments

API documentation

Communication

Troubleshooting

Independent work

Fast-paced environment

Detail-oriented

Tools

Payneteasy

PaymentIQ

Job description

PAYMENT SUPPORT SPECIALIST

We're looking for a Payment Support Specialist to provide technical support to merchants and help ensure smooth payment integrations and operations.

Location: Pasay City

Work Setup: Onsite

Schedule: Shifting

Employment Type: Full-time

Key Responsibilities

• Provide technical support to merchants regarding payment solutions, integrations, and technical concerns
• Diagnose and troubleshoot technical issues and provide timely and effective solutions
• Assist clients with the integration of payment solutions, including card processing, APMs, and Open Banking
• Guide clients through the integration process and help resolve implementation concerns
• Understand and work with API documentation
• Collaborate with cross-functional teams to ensure successful implementation and issue resolution
• Build and maintain strong client relationships by understanding their requirements and providing technical support
• Act as a liaison between clients and internal teams to address and resolve issues promptly
• Stay updated on industry trends and advancements in payment solutions
• Contribute to the improvement of internal processes and workflows

Qualifications

• Proven experience in customer support, payment processing, client onboarding, technical support, or related operational roles
• Experience within the payments or fintech industry is highly preferred
• Understanding of API documentation and integration processes
• Excellent communication and interpersonal skills
• Strong analytical and troubleshooting skills
• Ability to work independently and collaboratively in a fast-paced environment
• Detail-oriented and comfortable handling technical issues

Preferred Qualifications

• Familiarity with Payneteasy or PaymentIQ
• Ability to read, analyze, log, and troubleshoot technical issues within payment systems
• Experience supporting merchants or clients with payment integrations