Payment Support Specialist

Reliasourcing Inc.; Quezon City; On-site; PHP 420,000 - 660,000; Full time

Job summary

Reliasourcing Inc. in Pasay City is seeking a Payment Support Specialist to provide technical support to merchants, assist with payment integrations, and ensure smooth operations.

The role requires strong API understanding, communication skills, and the ability to troubleshoot complex payment issues. This is an onsite, full-time position with a shifting schedule, collaborating with cross-functional teams to deliver timely solutions.

Qualifications

• Experience in customer support or technical support within payments/fintech.
• Familiarity with payment integrations and card processing is a plus.
• Ability to read and interpret API documentation and logs.

Responsibilities

• Provide technical support to merchants regarding payment solutions, integrations, and technical concerns.
• Diagnose and troubleshoot technical issues and provide timely and effective solutions.
• Assist clients with the integration of payment solutions, including card processing, APMs, and Open Banking.
• Guide clients through the integration process and help resolve implementation concerns.
• Understand and work with API documentation.
• Collaborate with cross-functional teams to ensure successful implementation and issue resolution.
• Build and maintain strong client relationships by understanding their requirements and providing technical support.
• Act as a liaison between clients and internal teams to address and resolve issues promptly.
• Stay updated on industry trends and advancements in payment solutions.
• Contribute to the improvement of internal processes and workflows.

Skills

Customer support experience

Payments/fintech knowledge

API documentation understanding

Communication skills

Troubleshooting skills

Independent and collaborative

Job description

We’re looking for a Payment Support Specialist to provide technical support to merchants and help ensure smooth payment integrations and operations.

Location: Pasay City

Work Setup: Onsite

Schedule: Shifting

Employment Type: Full-time

Key Responsibilities

PAYMENT SUPPORT SPECIALIST

We’re looking for a Payment Support Specialist to provide technical support to merchants and help ensure smooth payment integrations and operations.

Location: Pasay City

Work Setup: Onsite

Schedule: Shifting

Employment Type: Full-time

Key Responsibilities

• Provide technical support to merchants regarding payment solutions, integrations, and technical concerns
• Diagnose and troubleshoot technical issues and provide timely and effective solutions
• Assist clients with the integration of payment solutions, including card processing, APMs, and Open Banking
• Guide clients through the integration process and help resolve implementation concerns
• Understand and work with API documentation
• Collaborate with cross-functional teams to ensure successful implementation and issue resolution
• Build and maintain strong client relationships by understanding their requirements and providing technical support
• Act as a liaison between clients and internal teams to address and resolve issues promptly
• Stay updated on industry trends and advancements in payment solutions
• Contribute to the improvement of internal processes and workflows

Qualifications

• Proven experience in customer support, payment processing, client onboarding, technical support, or related operational roles
• Experience within the payments or fintech industry is highly preferred
• Understanding of API documentation and integration processes
• Excellent communication and interpersonal skills
• Strong analytical and troubleshooting skills
• Ability to work independently and collaboratively in a fast-paced environment
• Detail-oriented and comfortable handling technical issues

Preferred Qualifications

• Familiarity with Payneteasy or PaymentIQ
• Ability to read, analyze, log, and troubleshoot technical issues within payment systems
• Experience supporting merchants or clients with payment integrations