Payments Support & Integrations Specialist

Relia Sourcing; Philippines; On-site; PHP 350,000 - 600,000; Full time

Job summary

Relia Sourcing in the Philippines is seeking a technical support specialist to assist merchants with payment solutions, integrations, and related enquiries. You will diagnose issues and guide clients through API documentation and integration steps.

Collaborating with cross-functional teams, you will ensure smooth implementation and ongoing support while staying current with industry trends and advancements in payment solutions.

Qualifications

• Experience in customer support or payments/fintech roles.
• Understanding of API documentation and integration processes.
• Strong communication and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced environment.

Responsibilities

• Provide technical support to merchants on payment solutions, integrations, and issues.
• Diagnose and troubleshoot technical problems with timely solutions.
• Assist clients in integrating payment solutions including card processing, APMs, and Open Banking.
• Collaborate with cross-functional teams to ensure successful implementation and ongoing support.
• Understand API documentation and guide clients through the integration process.
• Build and maintain relationships with clients and address their requirements.
• Act as a liaison between clients and internal teams to resolve issues promptly.
• Stay updated on payment industry trends and advancements.
• Contribute to enhancing internal processes and workflows.

Skills

Customer support

API documentation

Communication skills

Team collaboration

Tools

Payneteasy

PaymentIQ

Job description

Relia Sourcing in the Philippines is seeking a technical support specialist to assist merchants with payment solutions, integrations, and related enquiries. You will diagnose issues and guide clients through API documentation and integration steps.

Collaborating with cross-functional teams, you will ensure smooth implementation and ongoing support while staying current with industry trends and advancements in payment solutions.