Application Support Engineer

Paynamics; Philippines; On-site; PHP 300,000 - 420,000; Full time

Job summary

Paynamics Technologies Inc. in the Philippines is seeking an Application Support Engineer to support our Level 2 team with complex inquiries. You will perform minor code changes and updates, and respond to client and merchant questions to maintain platform stability.

The ideal candidate holds a bachelor’s degree in a computer-related field and has experience with ticketing systems like JIRA or FreshDesk, plus strong English communication. Fresh graduates are welcome to apply.

Qualifications

• Bachelor's degree in a computer-related field.
• Experience in technical support or merchant support roles.
• Proficient in MS Office (Word, Excel).
• Experience with ticketing systems (JIRA, FreshDesk).
• Excellent English communication.
• Flexible for shifts, weekends, and a fast-paced environment.

Responsibilities

• Assist L2 Application Support team members with complex inquiries and provide solutions.
• Perform minor code changes and updates to ensure platform stability and functionality.
• Respond to technical questions and concerns raised by clients and merchants in a timely manner.
• Understand the IT department's roles and capabilities to escalate unresolved issues to Level 3 support when necessary.
• Prepare and submit incident or investigation service reports as needed to document technical issues and resolutions.
• Maintain an in-depth understanding of Paynamics products and services and propose innovative ways to improve business operations.

Skills

English communication

Problem-solving

Detail-oriented

Organized

Flexible for shifts

Education

Bachelor's degree in computer-related field

Tools

JIRA

FreshDesk

MS Office

Job description

About the job Application Support Engineer

Join Our Team at Paynamics Technologies Inc.!

As a BSP-licensed Electronic Money Issuer and Registered Operator of Payment Systems, Paynamics is a trusted leader in the fintech space.
We deliver end-to-end payment infrastructure that empowers every layer of the economyfrom SMEs and conglomerates to government agencies and financial institutions. Whether its payment acceptance, disbursement, or full wallet ecosystems, our modular platforms are designed to address the complexities of scale, compliance, and interoperability.
Through our secure and innovative technologies, we help shape and empower the Philippines digital landscapedriving financial inclusion, enabling digital transformation, and building a more connected, digital-first economy.

Key Responsibilities:

• Assist L2 Application Support team members with complex inquiries and provide solutions.
• Perform minor code changes and updates to ensure platform stability and functionality.
• Respond to technical questions and concerns raised by clients and merchants in a timely manner.
• Understand the IT department's roles and capabilities to escalte unresolved issues to Level 3 support when necessary.
• Prepare and submit incident or investigation service reports as needed to document technical issues and resolutions.
• Maintain an in-depth understanding of Paynamics products and services and propose innovative ways to improve business operations.

Qualifications:

• Bachelors degree in a computer-related field.
• Any experience in technical support or merchant support roles.
• Proficient in MS Office (Word, Excel).
• Experience with ticketing systems (e.g., JIRA, FreshDesk).
• Detail-oriented, organized, problem-solving skills, and excellent English communication.
• Flexible for shifts, weekends, and a fast-paced environment.
• Fresh Graduates are welcome to apply!

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