Merchant Onboarding Analyst

Paynamics; Philippines; Hybrid; PHP 360,000 - 480,000; Full time

Job summary

Paynamics Technologies Inc. is seeking a Merchant Onboarding Analyst to join our Merchant Service Delivery Team in a hybrid setup at Makati. You will manage the onboarding journey from lead to go-live, guiding merchants and Sales RMs through the process and supporting technical setup of payment channels.

The role requires a Bachelor’s degree in business, 1+ year of KYC/KYB or onboarding experience, and strong MS Office/CRM skills with excellent communication and attention to detail.

Qualifications

• Bachelor's degree in a business-related field.
• At least 1 year of experience in KYC/KYB, compliance, or merchant onboarding (financial services preferred).
• Proficient in MS Office; familiarity with CRM systems and onboarding tools.
• Strong communication, problem-solving, and organizational skills.
• High attention to detail, with the ability to work independently in a fast-paced environment.

Responsibilities

• Track and manage the entire merchant onboarding journey from lead to go-live.
• Guide merchants and Sales Relationship Managers through the onboarding process.
• Support technical setup of merchants and payment channels.
• Collect and verify documents to meet KYC/KYB and compliance requirements.
• Collaborate with Sales, Integration, Compliance, and Support teams to deliver a seamless experience.
• Monitor merchant activity to prevent churn and enhance satisfaction.
• Maintain strong product knowledge and suggest service improvements.
• Support ad-hoc business initiatives and ensure compliance with company standards.

Skills

KYC/KYB

Compliance

Merchant onboarding

Communication

Problem-solving

Organizational skills

Attention to detail

Independent work

Education

Bachelor's degree in business-related field

Tools

MS Office

CRM systems

Onboarding tools

Job description

Join Our Team at Paynamics Technologies Inc.!

Company Description

As a BSP-licensed Electronic Money Issuer and Registered Operator of Payment Systems, Paynamics is a trusted leader in the fintech space.

We deliver end-to-end payment infrastructure that empowers every layer of the economy—from SMEs and conglomerates to government agencies and financial institutions. Whether it's payment acceptance, disbursement, or full wallet ecosystems, our modular platforms are designed to address the complexities of scale, compliance, and interoperability.

Through our secure and innovative technologies, we help shape and empower the Philippines' digital landscape—driving financial inclusion, enabling digital transformation, and building a more connected, digital-first economy.

Job Title: Merchant Onboarding Analyst
Location: Makati, City
Job Type: Full-time
Work Set-up: Hybrid Set-up

At Paynamics, we empower businesses with seamless and secure payment solutions. Were looking for a Merchant Onboarding Analyst to join our Merchant Service Delivery Team. This role is key to ensuring a smooth, compliant, and efficient onboarding journey for our merchantshelping them succeed on the Paynamics platform.

Key Responsibilities

• Track and manage the entire merchant onboarding journey from lead to go-live.
• Guide merchants and Sales Relationship Managers through the onboarding process.
• Support technical setup of merchants and payment channels.
• Collect and verify documents to meet KYC/KYB and compliance requirements.
• Collaborate with Sales, Integration, Compliance, and Support teams to deliver a seamless experience.
• Monitor merchant activity to prevent churn and enhance satisfaction.
• Maintain strong product knowledge and suggest service improvements.
• Support ad-hoc business initiatives and ensure compliance with company standards.

Qualifications

• Bachelor's degree in a business-related field.
• At least 1 year of experience in KYC/KYB, compliance, or merchant onboarding (financial services preferred).
• Proficient in MS Office; familiarity with CRM systems and onboarding tools.
• Strong communication, problem-solving, and organizational skills.
• High attention to detail, with the ability to work independently in a fast-paced environment.

By applying, you authorize the company to process your personal information solely for recruitment purposes, in accordance with applicable data protection regulations.