Payment Center Specialist - Collections & Support (Cebu)

Author Solutions Philippines Inc.; Philippines; On-site; PHP 223,000 - 246,000; Full time

Benefits offered by this job

Health Insurance Coverage

Paid Training

Career Development Opportunities

Supportive Team Environment

Job summary

Author Solutions Philippines Inc. is seeking a Payment Center Representative in Cebu City for onsite work. You will manage payment-related inquiries, assist customers via phone and email, and support collections and account resolution with accuracy and empathy.

The ideal candidate has 1–2 years in customer service, a relevant degree, strong English communication, and an ability to work in a fast-paced, process-driven environment on a full-time, rotational-shift schedule.

Qualifications

• Bachelor's degree or Associate degree or equivalent relevant work experience.
• 1–2 years of customer service experience.
• Experience in collections, billing, payment processing, or account management is an advantage.

Responsibilities

• Manage inbound and outbound customer communications via phone and email.
• Respond to payment-related inquiries and provide timely, accurate resolutions.
• Assist customers with account concerns while delivering exceptional customer service.
• Conduct outbound calls and follow-up emails for overdue accounts and negotiate payment arrangements.

Skills

Excellent English communication

Customer service mindset

Analytical thinking

Attention to detail

Problem solving

Organizational skills

Education

Bachelor's degree or Associate degree or equivalent

1–2 years customer service experience

Job description

Author Solutions Philippines Inc. is seeking a Payment Center Representative in Cebu City for onsite work. You will manage payment-related inquiries, assist customers via phone and email, and support collections and account resolution with accuracy and empathy.

The ideal candidate has 1–2 years in customer service, a relevant degree, strong English communication, and an ability to work in a fast-paced, process-driven environment on a full-time, rotational-shift schedule.