Collections & Billing Support Specialist

ESOL IT SERVICES INC.; Cebu City; On-site; PHP 167,000 - 279,000; Full time

Job summary

ESOL IT SERVICES INC. in Cebu City is seeking a Collections Specialist to contact customers about outstanding balances and overdue payments, assist with billing inquiries, and explain terms clearly and professionally.

The role requires at least 1 year of BPO experience and at least 6 months in collections, with strong verbal and written communication, and a focus on customer service and problem-solving. You will work toward payment arrangements and maintain accurate records.

Qualifications

• At least 1 year of solid BPO experience.
• At least 6 months of collections experience.
• Good verbal and written communication skills.
• Strong customer service and problem-solving skills.
• Ability to handle payment-related concerns and difficult customer interactions professionally.

Responsibilities

• Contact customers regarding outstanding balances and overdue payments.
• Assist customers with billing inquiries, payment arrangements, and account concerns.
• Explain payment terms and collection procedures clearly and professionally.
• Negotiate appropriate payment arrangements in accordance with company policies.
• Maintain accurate records of customer interactions and collection activities.
• Handle customer concerns professionally while maintaining service quality.
• Meet established collection targets and performance metrics.

Skills

BPO experience

Collections experience

Verbal communication

Written communication

Customer service

Problem solving

Job description

ESOL IT SERVICES INC. in Cebu City is seeking a Collections Specialist to contact customers about outstanding balances and overdue payments, assist with billing inquiries, and explain terms clearly and professionally.

The role requires at least 1 year of BPO experience and at least 6 months in collections, with strong verbal and written communication, and a focus on customer service and problem-solving. You will work toward payment arrangements and maintain accurate records.