Customer Service Representative – Collections Account

Level Up Talent Solutions; Cebu City; Presencial; PHP 201.000 - 312.000; Jornada completa

Descripción de la vacante

Level Up Talent Solutions in Cebu City, Philippines is hiring Customer Service Representatives for a Collections Account to assist US-based customers with payment concerns, outstanding balances, and account inquiries.

The role requires 1 year of BPO and collections experience, strong English communication and negotiation skills, attention to detail, and willingness to work onsite in Cebu or Mandaue, on the assigned schedule.

Formación

• Preferably college level or equivalent.
• At least 1 year of solid BPO experience.
• At least 1 year of solid collection experience.
• Good English communication and negotiation skills.
• Strong attention to detail and problem-solving abilities.
• Willing to work onsite in Cebu or Mandaue City.
• Willing to work on the assigned schedule.

Responsabilidades

• Handle payments and outstanding balances for US-based customers.
• Assist customers with payment arrangements and account concerns.
• Explain account balances and payment requirements clearly.
• Follow established collection procedures and account guidelines.
• Document customer interactions and payment commitments accurately.
• Escalate complex or sensitive concerns when necessary.
• Maintain professional and customer-focused communication.

Conocimientos

English communication

Negotiation

Attention to detail

Problem-solving

Educación

College level

Descripción del empleo

Customer Service Representative – Collections Account

Cebu City, Philippines

At Level Up Talent Solutions, we believe great work starts with feeling supported, trusted, and valued.

We are a people-focused talent company that connects skilled professionals with meaningful long-term opportunities. Our goal is to create an environment where you can do your best work, continue growing, and feel confident in the role you play within a team.

When you join Level Up Talent Solutions , you are not just filling a position. You are becoming part of a community that values clear communication, consistency, and mutual respect. We work closely with you to understand your strengths, your experience, and the type of work environment where you can thrive.

We support our talents through structured onboarding, ongoing guidance, and realistic expectations. You will always know what success looks like and who to turn to when you need support. We believe that when talents feel aligned and empowered, everyone succeeds.

At Level Up Talent Solutions, growth is not only about skills. It is about confidence, stability, and building a career you can be proud of.

We are here to help you level up.

Job Description

Requirements

Job Description: We are hiring Customer Service Representatives for a Collections Account. The role is responsible for assisting US-based customers with payment concerns, outstanding balances, account inquiries, and collection-related transactions while maintaining professionalism and compliance.

• Handle customer inquiries related to payments and outstanding balances.
• Assist customers with payment arrangements and account concerns.
• Explain account balances and payment requirements clearly.
• Follow established collection procedures and account guidelines.
• Document customer interactions and payment commitments accurately.
• Escalate complex or sensitive concerns when necessary.
• Maintain professional and customer-focused communication.

Qualifications

• Preferably College Level.
• Must have at least 1 year of solid BPO experience .
• Must have at least 1 year of solid Collections experience .
• Good English communication and negotiation skills.
• Strong attention to detail and problem-solving abilities.
• Willing to work onsite in Cebu or Mandaue City.
• Willing to work on the assigned schedule.