Billing and Collection Specialist

Author Solutions Philippines Inc.; Cebu City; On-site; PHP 312,480 - 468,720; Full time

Benefits offered by this job

Health insurance

Paid training

Job summary

Author Solutions Philippines Inc. is seeking a Payment Center Representative to handle payment-related inquiries via calls and emails, while driving proactive collections from Cebu City IT Park. The role is full-time, on-site with rotational shifts.

The ideal candidate holds a bachelor’s or associate degree with 1–2 years in customer service and familiarity with financial accounts or payment systems. Strong English communication and detail-oriented work style are required.

Qualifications

• Education: a bachelor’s degree or an associate degree with relevant experience.
• 1–2 years in customer service; experience with financial accounts, payment systems or collections is advantageous.
• Excellent written and verbal English communication; able to handle varied customer concerns with tact and professionalism.
• Strong analytical thinking, fast comprehension, high accuracy and detail orientation.
• Good time management, adaptability under pressure, and comfort with desk-based work.

Responsibilities

• Manage inbound and outbound customer calls and emails using established workflows.
• Conduct outbound calls and targeted emails to secure delinquent accounts and recover balances.
• Handle critical off-the-phone tasks, data entry, and account updates.
• Navigate service portals and systems to process transactions.
• Maintain precise, real-time data entry logs and trackers for customer interactions.

Skills

Customer service

Written and verbal English

Analytical thinking

Time management

Education

Bachelor's degree or associate degree

Tools

CRM software

Service portals

Job description

On-site - Cebu 1-3 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Government Mandated Benefits

Insurance Health & Wellness

Health Care On-Site, HMO

Read More

Job Title: Payment Center Representative

Location: IT Park, Cebu City (Full-Time, On-site)

Shift: Rotational Shifts

Role Overview

The Payment Center Representative manages all payment-related concerns, handles customer inquiries through both calls and emails, and drives proactive outbound collection efforts.

A day in the life of a Payment Central Representative includes . .

• Customer Interactions: Manage inbound and outbound customer calls and emails using established procedural workflows.
• Collections Operations: Conduct outbound calls and send targeted emails to secure delinquent accounts and recover outstanding balances.
• Offline Operations: Handle critical off-the-phone tasks, administrative workflows, account updates, and data reconciliation.
• Account Navigation: Utilize dedicated service portals, dual monitors, and phone systems to process transactions.
• Documentation: Maintain precise, real-time data entry logs and operational trackers for every customer interaction.

This Job is Perfect for You If You Have...

• Education: A bachelor’s degree, or an associate degree backed by relevant professional experience.
• Experience: 1–2 years in customer service. Prior experience with financial accounts, payment systems, or collections is highly advantageous.
• Communication: Excellent verbal and written English communication skills, with the ability to navigate complex, varied customer concerns with tact, empathy, and professionalism.
• Core Skills: Strong analytical thinking, fast comprehension, high accuracy and attention to detail, and sound decision-making abilities.
• Work Style: Exceptional time management skills, adaptability under pressure, and comfort with low physical mobility (desk sitting).

Job Type: Full-time

• Health insurance
• Paid training

HR Manager Author Solutions Philippines Inc.