Collections Customer Service Specialist - Cebu/Mandaue

Level Up Talent Solutions; Cebu City; On-site; PHP 201,000 - 312,000; Full time

Job summary

Level Up Talent Solutions in Cebu City, Philippines is hiring Customer Service Representatives for a Collections Account to assist US-based customers with payment concerns, outstanding balances, and account inquiries.

The role requires 1 year of BPO and collections experience, strong English communication and negotiation skills, attention to detail, and willingness to work onsite in Cebu or Mandaue, on the assigned schedule.

Qualifications

• Preferably college level or equivalent.
• At least 1 year of solid BPO experience.
• At least 1 year of solid collection experience.
• Good English communication and negotiation skills.
• Strong attention to detail and problem-solving abilities.
• Willing to work onsite in Cebu or Mandaue City.
• Willing to work on the assigned schedule.

Responsibilities

• Handle payments and outstanding balances for US-based customers.
• Assist customers with payment arrangements and account concerns.
• Explain account balances and payment requirements clearly.
• Follow established collection procedures and account guidelines.
• Document customer interactions and payment commitments accurately.
• Escalate complex or sensitive concerns when necessary.
• Maintain professional and customer-focused communication.

Skills

English communication

Negotiation

Attention to detail

Problem-solving

Education

College level

Job description

Level Up Talent Solutions in Cebu City, Philippines is hiring Customer Service Representatives for a Collections Account to assist US-based customers with payment concerns, outstanding balances, and account inquiries.

The role requires 1 year of BPO and collections experience, strong English communication and negotiation skills, attention to detail, and willingness to work onsite in Cebu or Mandaue, on the assigned schedule.