Payment Analyst

Author Solutions Philippines Inc.; Cebu City; On-site; PHP 223,200 - 357,120; Full time

Benefits offered by this job

Health insurance

Paid training

Job summary

Author Solutions Philippines Inc. in Cebu City is seeking a Payment Center Representative to manage payment-related inquiries via calls and emails while driving collections.

The role requires 1–2 years of customer service experience, a bachelor’s or associate degree, strong English communication, and meticulous data handling in an on-site environment.

Qualifications

• 1-2 years in customer service or similar roles.
• Bachelor's or Associate degree required.
• Strong verbal and written English communication.
• Analytical thinking, accuracy and attention to detail.
• Time management and adaptability to a desk-based role.

Responsibilities

• Handle inbound and outbound calls and emails from customers.
• Conduct collections activities to recover delinquent balances.
• Perform offline administrative tasks and data reconciliation.
• Navigate service portals and process transactions.
• Maintain real-time data entry logs and trackers.

Skills

Customer service

English communication

Attention to detail

Time management

Data entry

Education

Bachelor's degree

Associate degree

Tools

CRM systems

Job description

On-site - Cebu 1-3 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Government Mandated Benefits

Insurance Health & Wellness

Health Care On-Site, HMO

Job Title: Payment Center Representative

Location: IT Park, Cebu City (Full-Time, On-site)

Shift: Graveyard

Role Overview

The Payment Center Representative manages all payment-related concerns, handles customer inquiries through both calls and emails, and drives proactive outbound collection efforts.

A day in the life of a Payment Central Representative includes . .

• Customer Interactions: Manage inbound and outbound customer calls and emails using established procedural workflows.
• Collections Operations: Conduct outbound calls and send targeted emails to secure delinquent accounts and recover outstanding balances.
• Offline Operations: Handle critical off-the-phone tasks, administrative workflows, account updates, and data reconciliation.
• Account Navigation: Utilize dedicated service portals, dual monitors, and phone systems to process transactions.
• Documentation: Maintain precise, real-time data entry logs and operational trackers for every customer interaction.

This Job is Perfect for You If You Have...

• Education: A bachelor’s degree, or an associate degree backed by relevant professional experience.
• Experience: 1–2 years in customer service. Prior experience with financial accounts, payment systems, or collections is highly advantageous.
• Communication: Excellent verbal and written English communication skills, with the ability to navigate complex, varied customer concerns with tact, empathy, and professionalism.
• Core Skills: Strong analytical thinking, fast comprehension, high accuracy and attention to detail, and sound decision-making abilities.
• Work Style: Exceptional time management skills, adaptability under pressure, and comfort with low physical mobility (desk sitting).

Job Type: Full-time

• Health insurance
• Paid training

• Billing Compliance Accounts Payable/Receivable Data Reconciliation Payment Processing Collection Customer Service