Payment Application Specialist

2GO Group; Pasay; On-site; PHP 279,000 - 502,000; Full time

Job summary

2GO Group in Pasay City seeks a Payment Application Specialist to accurately post and allocate payments against invoices, maintain AR balances, and resolve unapplied or misallocated payments. You will validate remittance details, post to the AR system, and ensure alignment with customer accounts and invoices.

The role requires collaboration with Collections, Treasury, Accounting, and customers; supports period-end closing and drives process improvements and automation to reduce manual

Qualifications

• Bachelor’s degree in Accounting, Finance, Business Administration, or related field.
• 2+ years of AR/payment/cash application, financial operations, or reconciliation experience; logistics/shared services a plus.

Responsibilities

• Validate incoming payment details against customer accounts, invoices, and balances.
• Post and allocate payments (bank transfers, deposits, checks) in AR system.
• Resolve unapplied, unidentified, or incorrectly allocated payments and escalate issues as needed.
• Reconcile payment records with bank receipts and AR ledgers; monitor unapplied balances.
• Coordinate with Collections, Treasury, Accounting, Sales, and customers to obtain remittance information and resolve discrepancies.

Skills

Attention to detail

Time management

Communication

Problem-solving

Collaboration

Education

Bachelor’s degree in Accounting/Finance/Business Admin

Tools

Oracle ERP

Excel (LOOKUP & Pivot)

Job description

Here’s the difference you’ll make. The Payment Application Specialist is responsible for accurately and promptly applying customer payment to the appropriate invoices and accounts, maintaining reliable accounts receivable balances, and resolving unapplied, unidentified, or incorrectly allocated payments. The role validates payment information, coordinates with Collections, Treasury, Accounting, banks, and customers, and supports reconciliation, audit readiness, and improvements to payment application controls and automation.

What You Will Do

Payment Identification and Application

• Validate incoming payment information and supporting remittance details against customer accounts, invoices, and outstanding balances.
• Accurately and promptly post and allocate payments received through bank transfers, deposits, checks, and other approved payment channels in the designated AR system.
• Apply payments to the correct legal entity, customer, invoice, and receivable; prevent duplicate posting and incorrect allocation.

Unapplied Payments and Exception Resolution

• Investigate unidentified receipts, unapplied cash, partial payments, overpayments, short payments, deductions, and mismatched payment references.
• Coordinate with Collections, Treasury, Accounting, Sales, Operations, and customers to obtain missing remittance details and resolve exceptions.
• Document and elevate aged or unresolved exceptions and process approved reallocations, reversals, or adjustments in accordance with authorization controls.

Reconciliation and AR Integrity

• Reconcile payment application records against validated bank receipt information, remittance records, and customer AR ledgers; investigate variances promptly.
• Monitor unapplied balances, posting backlogs, and discrepancies to support accurate customer balances, aging, and collection follow-up.
• Support period-end closing, reconciliations, and the completeness and accuracy of payment-related AR records.

Stakeholder Coordination and Escalation

• Respond to payment posting and allocation inquiries, providing clear updates and supporting documentation to relevant stakeholders.
• Escalate material discrepancies, potential duplicate or erroneous postings, missing payment evidence, and control breaches to the appropriate supervisor or process owner.

Compliance and Internal Controls

• Follow approved payment validation, posting, segregation-of-duties, authorization, and accounting procedures; retain traceable supporting records.
• Protect confidential customer and banking information and maintain complete audit trails for payment application and corrections.

Reporting and Process Improvement

• Maintain accurate payment application logs, exception registers, reconciliations, and supporting documents for audit and management review.
• Prepare reports on application timeliness, unapplied and unidentified receipts, outstanding exceptions, and reconciliation discrepancies.
• Identify recurring causes of payment application errors and participate in system enhancements and automation initiatives to reduce manual intervention.

What We Are Looking For

Educational Background

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.

Professional Experience

• At least 2 years of relevant experience in accounts receivable, payment or cash application, financial operations, or reconciliation; experience in logistics or shared services is an advantage.

Leadership Competencies

• Problem-Solving and Decision-Making – Investigates payment mismatches and determines appropriate actions within established controls.
• Control Awareness – Recognizes posting risks, exceptions, and transactions requiring review or escalation.
• Collaboration and Teamwork – Coordinates effectively with Collections, Treasury, Accounting, and other stakeholders.
• Time Management – Prioritizes high-volume receipts, unresolved items, and period-end deadlines.
• Accountability – Owns assigned payment application tasks through accurate completion and documented resolution.

Technical Competencies

• Payment Application and AR Knowledge – Understands receipt matching, invoice settlement, partial payments, unapplied cash, reversals, and AR aging.
• Systems Proficiency – Works with ERP/AR platforms such as Oracle and payment application tools; proficient in Excel lookups, pivots, and reconciliations.
• Reconciliation and Analytical Skills – Matches bank/remittance data to receivables and investigates differences using supporting evidence.
• Accounting and Compliance Awareness – Understands basic receivables accounting, documentation, internal controls, and audit requirements.

Others

• Communication Skills – Clearly communicates payment discrepancies, information requests, and resolution status.
• Stakeholder Coordination – Follows up effectively on missing remittance information and unresolved allocations.
• Attention to Detail – Maintains accuracy in payment references, amounts, dates, customers, and invoice allocations.
• Adaptability – Responds effectively to evolving systems, payment channels, and process requirements.
• Resilience and Stress Management – Maintains accuracy and professionalism during high-volume posting and month-end activities
• Must be willing to work 100% onsite in Pasay City