Cash Application Analyst – B2B Accounts Receivable

Gratitude Philippines; Cebu City; On-site; PHP 350,000 - 550,000; Full time

Job summary

Gratitude Philippines is seeking a Cash Application Analyst to ensure accurate and timely application of customer payments, reconcile accounts, and resolve cash exceptions in a high-volume B2B AR environment.

The role requires 2–5 years of relevant experience and hands-on skills in payment posting, bank reconciliation and cash research. The position is onsite at Aura, Taguig, Philippines, with a night/US shift. Bachelor-level finance or accounting degree is required.

Qualifications

• Bachelors degree in commerce, finance or accounting is required.
• Experience in B2B cash application and AR processes is essential.
• Strong knowledge of reconciliations and cash management.

Responsibilities

• Process and apply customer payments via ACH, Wire, Lockbox and other channels.
• Research unapplied/misallocated cash and reconcile to correct accounts.
• Perform payment research using remittance details and banking information.
• Conduct account reconciliations and investigate short payments.
• Collaborate with collections, billing, disputes and customers to resolve issues.
• Maintain accurate transaction records and supporting docs.
• Support month-end closing and ensure cash app records are complete.
• Monitor unapplied cash and follow up on outstanding exceptions.
• Ensure SLA compliance and adherence to processes.
• Drive continuous improvements in cash application and reconciliation.

Skills

B2B Cash Application

Accounts Receivable

Payment Processing

Bank Reconciliation

Cash Application

Exception Management

Payment Research

Month-End Activities

Dispute Resolution

Stakeholder Communication

Education

Bachelor's degree in Commerce/Finance/Accounting

Tools

NetSuite

SAP

Oracle

Excel

Job description

Job Overview

We are seeking a Cash Application Analyst to ensure accurate and timely application of customer payments, account reconciliation, and resolution of cash exceptions. The role supports effective cash flow management, minimizes unapplied cash, and maintains accurate customer account records.

The successful candidate will work with internal teams and customers to research payments, resolve discrepancies, and support a high-volume B2B Accounts Receivable environment while working on US shifts.

Key Responsibilities

• Process and accurately apply customer payments received through ACH, Wire, Lockbox, and other payment channels.

• Research unapplied, unidentified, and misallocated cash to determine the correct customer account and invoice.

• Perform payment research using remittance details, banking information, customer records, and available documentation.

• Perform account reconciliations and investigate short payments, overpayments, and other payment discrepancies.

• Collaborate with Collections, Billing, Disputes teams, and customers to resolve payment exceptions.

• Maintain accurate transaction records, payment applications, account balances, and supporting documentation.

• Support month-end closing activities and ensure cash application records are complete and accurate.

• Monitor unapplied cash and follow up on outstanding exceptions for timely resolution.

• Ensure compliance with defined SLAs, productivity targets, quality standards, and internal processes.

• Support continuous improvement of cash application and reconciliation processes.

• Work effectively with internal and external stakeholders across global delivery locations.

Required Experience

• 2-5 years of experience in B2B Cash Application, Accounts Receivable, or Order-to-Cash processes.

• Hands-on experience in cash application, payment posting, bank reconciliation, payment research, and exception management.

• Experience working in a high-volume transaction processing environment.

• Experience in a shared services, BPO, SaaS, Technology, or global business services environment is preferred.

• Strong understanding of customer payments, account reconciliation, unapplied cash, and payment discrepancies.

Technical Skills

• B2B Cash Application

• Accounts Receivable (AR)

• Payment Processing and Posting

• ACH, Wire, and Lockbox Payments

• Payment Research

• Unapplied and Unidentified Cash Management

• Bank Reconciliation

• Account Reconciliation

• Short Payment and Discrepancy Resolution

• Exception Management

• Month-End Activities

• ERP systems such as NetSuite, SAP, Oracle, or similar platforms

• AR tools and Microsoft Office / Excel

Soft Skills

• Strong analytical and problem-solving abilities.

• Excellent attention to detail and accuracy.

• Strong communication and collaboration skills.

• Ability to investigate payment discrepancies and identify root causes.

• Good time management and ability to meet strict deadlines.

• Ability to work effectively in a high-volume and fast-paced environment.

• Strong stakeholder-management skills with internal and external teams.

Education

• Bachelor's degree in Commerce, Finance, Accounting, or a related field.

Work Requirements

• Work setup: Fully onsite.

• Location: Aura, Taguig, Philippines.

• Shift: Night Shift / US Shift.

• Must be willing to work onsite and support customers across global delivery locations.

• Former employees of TP will not be considered for rehire, whether directly or through a third party.