Payments Specialist

2GO Group Inc.; Pasay; Sur place; PHP 420 000 - 660 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Performance bonuses

Incentives

Travel perks

Health & wellness program access

Paid time off

Résumé du poste

2GO Group Inc. is hiring a Payment Application Specialist to accurately apply customer payments to invoices and maintain AR integrity. You will coordinate with Collections, Treasury, Accounting, and customers to resolve unapplied payments and ensure accurate balances.

The role emphasizes compliance, audit readiness, and process improvements through automation while supporting month-end activities. Onsite work is required in the Philippines.

Qualifications

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
• 2+ years in accounts receivable, payment or cash application, or reconciliation.

Responsabilités

• Validate payment information against customer accounts, invoices, and balances.
• Post and allocate payments via bank transfers, deposits, checks, and other channels in the AR system.
• Apply payments to correct entities, customers, and invoices; prevent duplicates.

Connaissances

Payment posting

AR knowledge

ERP/Oracle

Excel proficiency

Communication

Formation

Bachelor’s degree in Accounting/Finance/Business

Outils

Oracle ERP

Excel (lookups/pivots)

Description du poste

Here’s the difference you’ll make

The Payment Application Specialist is responsible for accurately and promptly applying customer payment to the appropriate invoices and accounts, maintaining reliable accounts receivable balances, and resolving unapplied, unidentified, or incorrectly allocated payments. The role validates payment information, coordinates with Collections, Treasury, Accounting, banks, and customers, and supports reconciliation, audit readiness, and improvements to payment application controls and automation.

What you’ll do

Payment Identification and Application

• Validate incoming payment information and supporting remittance details against customer accounts, invoices, and outstanding balances.
• Accurately and promptly post and allocate payments received through bank transfers, deposits, checks, and other approved payment channels in the designated AR system.
• Apply payments to the correct legal entity, customer, invoice, and receivable; prevent duplicate posting and incorrect allocation.

Unapplied Payments and Exception Resolution

• Investigate unidentified receipts, unapplied cash, partial payments, overpayments, short payments, deductions, and mismatched payment references.
• Coordinate with Collections, Treasury, Accounting, Sales, Operations, and customers to obtain missing remittance details and resolve exceptions.
• Document and elevate aged or unresolved exceptions and process approved reallocations, reversals, or adjustments in accordance with authorization controls.

Reconciliation and AR Integrity

• Reconcile payment application records against validated bank receipt information, remittance records, and customer AR ledgers; investigate variances promptly.
• Monitor unapplied balances, posting backlogs, and discrepancies to support accurate customer balances, aging, and collection follow-up.
• Support period-end closing, reconciliations, and the completeness and accuracy of payment-related AR records.

Stakeholder Coordination and Escalation

• Respond to payment posting and allocation inquiries, providing clear updates and supporting documentation to relevant stakeholders.
• Escalate material discrepancies, potential duplicate or erroneous postings, missing payment evidence, and control breaches to the appropriate supervisor or process owner.

Compliance and Internal Controls

• Follow approved payment validation, posting, segregation-of-duties, authorization, and accounting procedures; retain traceable supporting records.
• Protect confidential customer and banking information and maintain complete audit trails for payment application and corrections.

Reporting and Process Improvement

• Maintain accurate payment application logs, exception registers, reconciliations, and supporting documents for audit and management review.
• Prepare reports on application timeliness, unapplied and unidentified receipts, outstanding exceptions, and reconciliation discrepancies.
• Identify recurring causes of payment application errors and participate in system enhancements and automation initiatives to reduce manual intervention.

You’ll thrive in this role if..

Educational Background

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.

Professional Experience

• At least 2 years of relevant experience in accounts receivable, payment or cash application, financial operations, or reconciliation; experience in logistics or shared services is an advantage.

Competencies, Skills, Knowledge and Abilities

Leadership Competencies

• Problem-Solving and Decision-Making – Investigates payment mismatches and determines appropriate actions within established controls.
• Control Awareness – Recognizes posting risks, exceptions, and transactions requiring review or escalation.
• Collaboration and Teamwork – Coordinates effectively with Collections, Treasury, Accounting, and other stakeholders.
• Time Management – Prioritizes high-volume receipts, unresolved items, and period-end deadlines.
• Accountability – Owns assigned payment application tasks through accurate completion and documented resolution.

Technical Competencies

• Payment Application and AR Knowledge – Understands receipt matching, invoice settlement, partial payments, unapplied cash, reversals, and AR aging.
• Systems Proficiency – Works with ERP/AR platforms such as Oracle and payment application tools; proficient in Excel lookups, pivots, and reconciliations.
• Reconciliation and Analytical Skills – Matches bank/remittance data to receivables and investigates differences using supporting evidence.
• Accounting and Compliance Awareness – Understands basic receivables accounting, documentation, internal controls, and audit requirements.

Others

• Communication Skills – Clearly communicates payment discrepancies, information requests, and resolution status.
• Stakeholder Coordination – Follows up effectively on missing remittance information and unresolved allocations.
• Attention to Detail – Maintains accuracy in payment references, amounts, dates, customers, and invoice allocations.
• Adaptability – Responds effectively to evolving systems, payment channels, and process requirements.
• Resilience and Stress Management – Maintains accuracy and professionalism during high-volume posting and month-end activities.

Must be willing to work in full onsite schedule

What’s In It For You at 2GO?

• Own enterprise impact. You are trusted to influence decisions and enable the business to perform at its best.
• Grow in a valued community. You work in a culture that listens, collaborates, and invests in your long-term success.
• Excel through expertise. You are empowered and recognized for delivering high standards and smart solutions.
• Be recognized and feel valued—at work and beyond. Receive and enjoy competitive compensation, performance bonuses, incentives, travel perks, Day 1 access to health and wellness programs and paid time off designed to support your well-being