Payment Application Specialist

2GO Group, Inc.; Pasay; On-site; PHP 300,000 - 540,000; Full time

Job summary

2GO Group, Inc. is seeking a Payment Application Specialist in Pasay to accurately apply customer payments to invoices and maintain AR balances. You will validate remittance details, post payments across channels, and resolve unapplied cash while coordinating with Collections, Treasury, and Accounting.

The role emphasizes control, audit readiness, and process improvements, with a focus on timely reconciliations and accurate customer ledgers in a fast-paced logistics environment.

Qualifications

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
• At least 2 years in accounts receivable, payment or cash application, or reconciliation.
• Experience in logistics or shared services is an advantage.
• Strong problem-solving and decision-making within controls.
• Proficiency with ERP/AR platforms and Excel lookups.

Responsibilities

• Validate incoming payment information against accounts, invoices and balances.
• Post and allocate payments from bank transfers, deposits, checks, and other channels.
• Apply payments to correct entities, customers, and invoices; prevent duplicates.
• Investigate unidentified receipts, unapplied cash, short payments, and overpayments.
• Coordinate with Collections, Treasury, Accounting, Sales, and Operations to resolve issues.
• Maintain payment application logs and support audits and reconciliations.

Skills

Problem-Solving & Decision-Making

Control Awareness

Collaboration & Teamwork

Time Management

Accountability

Payment Application & AR Knowledge

Systems Proficiency

Reconciliation & Analytical Skills

Accounting & Compliance Awareness

Communication Skills

Stakeholder Coordination

Attention to Detail

Adaptability

Resilience & Stress Management

Education

Bachelor’s degree in Accounting, Finance, Business Administration, or a related field

Tools

Oracle

Excel

Job description

0 - 3 Years

Regular

Job Description

Here’s the difference you’ll make

The Payment Application Specialist is responsiblefor accurately and promptly applying customer payment to the appropriateinvoices and accounts, maintaining reliable accounts receivable balances, andresolving unapplied, unidentified, or incorrectly allocated payments. The rolevalidates payment information, coordinates with Collections, Treasury,Accounting, banks, and customers, and supports reconciliation, audit readiness,and improvements to payment application controls and automation.

What you will do:

Payment Identification and Application

• Validateincoming payment information and supporting remittance details againstcustomer accounts, invoices, and outstanding balances.
• Accuratelyand promptly post and allocate payments received through bank transfers,deposits, checks, and other approved payment channels in the designated ARsystem.
• Applypayments to the correct legal entity, customer, invoice, and receivable;prevent duplicate posting and incorrect allocation.

Unapplied Payments and Exception Resolution

• Investigateunidentified receipts, unapplied cash, partial payments, overpayments,short payments, deductions, and mismatched payment references.
• Coordinatewith Collections, Treasury, Accounting, Sales, Operations, and customersto obtain missing remittance details and resolve exceptions.
• Documentand escape aged or unresolved exceptions and process approvedreallocations, reversals, or adjustments in accordance with authorizationcontrols.

Reconciliation and AR Integrity

• Reconcilepayment application records against validated bank receipt information,remittance records, and customer AR ledgers; investigate variancespromptly.
• Monitorunapplied balances, posting backlogs, and discrepancies to supportaccurate customer balances, aging, and collection follow-up.
• Supportperiod-end closing, reconciliations, and the completeness and accuracy ofpayment-related AR records.

Stakeholder Coordination and Escalation

• Respondto payment posting and allocation inquiries, providing clear updates andsupporting documentation to relevant stakeholders.
• Escalatematerial discrepancies, potential duplicate or erroneous postings, missingpayment evidence, and control breaches to the appropriate supervisor orprocess owner.

Compliance and Internal Controls

• Followapproved payment validation, posting, segregation-of-duties,authorization, and accounting procedures; retain traceable supportingrecords.
• Protectconfidential customer and banking information and maintain complete audittrails for payment application and corrections.

Reporting and Process Improvement

• Maintainaccurate payment application logs, exception registers, reconciliations,and supporting documents for audit and management review.
• Preparereports on application timeliness, unapplied and unidentified receipts,outstanding exceptions, and reconciliation discrepancies.
• Identifyrecurring causes of payment application errors and participate in systemenhancements and automation initiatives to reduce manual intervention.

What we are looking for:

Educational Background

• Bachelor’sdegree in Accounting, Finance, Business Administration, or a relatedfield.

Professional Experience

• Atleast 2 years of relevant experience in accounts receivable, payment orcash application, financial operations, or reconciliation; experience inlogistics or shared services is an advantage.
• Problem-Solvingand Decision-Making – Investigates payment mismatches and determinesappropriate actions within established controls.
• ControlAwareness – Recognizes posting risks, exceptions, and transactionsrequiring review or escalation.
• Collaborationand Teamwork – Coordinates effectively with Collections, Treasury,Accounting, and other stakeholders.
• TimeManagement – Prioritizes high-volume receipts, unresolved items, andperiod-end deadlines.
• Accountability– Owns assigned payment application tasks through accurate completion anddocumented resolution.
• PaymentApplication and AR Knowledge – Understands receipt matching, invoicesettlement, partial payments, unapplied cash, reversals, and AR aging.
• SystemsProficiency – Works with ERP/AR platforms such as Oracle and paymentapplication tools; proficient in Excel lookups, pivots, andreconciliations.
• Reconciliationand Analytical Skills – Matches bank/remittance data to receivables andinvestigates differences using supporting evidence.
• Accountingand Compliance Awareness – Understands basic receivables accounting,documentation, internal controls, and audit requirements.

Others

• CommunicationSkills – Clearly communicates payment discrepancies, information requests,and resolution status.
• StakeholderCoordination – Follows up effectively on missing remittance informationand unresolved allocations.
• Attentionto Detail – Maintains accuracy in payment references, amounts, dates,customers, and invoice allocations.
• Adaptability– Responds effectively to evolving systems, payment channels, and processrequirements.
• Resilienceand Stress Management – Maintains accuracy and professionalism duringhigh-volume posting and month-end activities
• Mustbe willing to work 100% onsite in Pasay City

Job Snapshot

• Updated Date: 29-Oct-2026
• Job ID: Job_398
• Department: AR Management and Credit & Collection
• Location