Payment Analyst TL

Global Play Hub Innovations Corp.; Taguig; On-site; PHP 290,160 - 323,640; Full time

Benefits offered by this job

Performance Bonus

13th Month Pay

Paid Holidays

Food Allowance PHP 3,000 per month

PHP 1,000 Birthday Bonus

PHP 2,000 KPI/Attendance Bonus

SSS, PHILHEALTH, PAGIBIG Benefits

Job summary

A leading company in customer services is seeking a detail-oriented individual to lead and oversee customer identity verification and payment data. This role requires at least 1–2 years of experience in a related field, with strong problem-solving and communication skills. The position offers a full-time contract and benefits including a performance bonus and health insurance. Additional perks such as paid holidays and a food allowance are also provided.

Qualifications

• At least 1–2 years of experience in customer service or a related field.
• Ability to work in a fast-paced environment and handle high volumes of inquiries.
• Willingness to work on shifting schedules, including weekends or holidays.

Responsibilities

• Lead and oversee verification and input of customer identity and payment data.
• Supervise customer payment records and KYC documentation.
• Monitor team handling of payment activity and conduct secondary reviews.
• Review transaction logs and escalated cases with other teams.
• Oversee updates or cancellations to customer records and KYC information.
• Prepare and consolidate reports on team performance and suspicious activity.

Skills

Excellent verbal and written communication skills in English

Strong problem-solving abilities

Multitasking abilities

Customer service experience

Education

Bachelor’s degree or equivalent work experience

Job description

On-site - Taguig 1-3 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus

Government Mandated Benefits

13th Month Pay

Insurance Health & Wellness

HMO
Free Meals
Bereavement Leave, Maternity & Paternity Leave, Sick Leave, Solo Parent Leave, Vacation Leave

Job Responsibilities:

• Lead and oversee the verification and accurate input of customer identity and payment-related data, ensuring team compliance with company procedures and regulatory requirements.
• Supervise and review customer payment records and KYC documentation, providing guidance and approval on complex or high-risk cases to ensure accuracy, completeness, and AML compliance.
• Monitor team handling of payment activity and customer profiles, conducting secondary reviews to identify suspicious transactions, irregularities, discrepancies, or potential fraud and money laundering risks.
• Review daily transaction logs and escalated cases, coordinating with finance, compliance, and operations teams to resolve issues and elevate AML or regulatory concerns as required.
• Oversee updates, corrections, or cancellations to customer records and KYC information, ensuring all changes meet compliance and audit standards.
• Prepare and consolidate reports on team performance, transaction reviews, suspicious activity, and remediation actions for management and compliance teams.

Qualifications:

• Bachelor’s degree or equivalent work experience preferred.
• At least 1–2 years of experience in customer service or a related field.
• Excellent verbal and written communication skills in English.
• Strong problem-solving and multitasking abilities.
• Ability to work in a fast-paced environment and handle high volumes of inquiries.
• Willingness to work on shifting schedules, weekends, or holidays as needed.

Salary and Benefits:

Work hours: 8 hours/day, shifting schedule (including regular and special non-working holidays);

4 days off per month

• Probationary: 26,000 (negotiable-depends on experience)
• Regularization: 29,000 (negotiable depends on performance)
• Food Allowance PHP 3,000 per month

Other Benefits:

• 13th Month Pay
• Paid Holidays
• PHP 1,000 Birthday Bonus (must be in the company for at least 6 months)
• PHP 2,000 KPI/Attendance Bonus (must be in the company for at least 6 months)
• SSS, PHILHEALTH, PAGIBIG