Patient Transport Dispatch Coordinator - Hybrid

Symbos Managed Services Inc; Pasay; Hybrid; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Symbos is seeking a Dispatch Associate to support Australian non-emergency patient transport operations. You will receive and coordinate transport requests, manage calls, schedule bookings and handle email and administrative work.

Based at Four E-Com, Pasay City, with a hybrid work arrangement after onboarding. The role requires rotating shifts, weekends, holidays, night shifts and after hours when required. Join a collaborative team to ensure accurate coordination and timely service delivery.

Qualifications

• At least one year of relevant BPO or contact-centre experience.
• Experience in customer service, bookings, scheduling, dispatch or administration.
• Strong spoken and written English communication skills.

Responsibilities

• Receive inbound transport requests and accurately capture all required information.
• Confirm pickup locations, destinations, transport times and passenger details.
• Make outbound calls to confirm, clarify or update transport arrangements.
• Schedule and coordinate transport requests using approved booking and dispatch systems.
• Identify scheduling conflicts, capacity concerns and potential delays, escalating these promptly.
• Update bookings and schedules when requests are changed, cancelled or rescheduled.
• Manage transport-related emails and administrative requests within required timeframes.
• Maintain accurate booking, patient, customer and handover records.
• Communicate clearly and professionally with patients, carers, healthcare facilities and service stakeholders.
• Follow privacy, confidentiality, booking and escalation procedures.
• Meet agreed quality, productivity, accuracy, attendance and schedule adherence expectations.

Tools

MS Office

CRM systems

Booking systems

Dispatch systems

Rostering systems

Telephony systems

Case-management systems

Job description

Symbos is seeking a Dispatch Associate to support Australian non-emergency patient transport operations. You will receive and coordinate transport requests, manage calls, schedule bookings and handle email and administrative work.

Based at Four E-Com, Pasay City, with a hybrid work arrangement after onboarding. The role requires rotating shifts, weekends, holidays, night shifts and after hours when required. Join a collaborative team to ensure accurate coordination and timely service delivery.