Medical Transport Dispatcher & Customer Support

Private Advertiser; Metro Manila; Hybrid; PHP 279,000 - 391,000; Full time

Job summary

Private Advertiser in Metro Manila is seeking a reliable Customer Service Representative (CSR) / Dispatcher to support our transportation operations. In this hybrid role, you will coordinate trip assignments, dispatch drivers, and provide exceptional customer support for our non-emergency medical transportation clients.

The ideal candidate is calm under pressure, highly organized, and committed to timely, safe, and efficient service.

Qualifications

• 2+ years in customer service, dispatch, or transportation coordination.
• Strong verbal and written communication skills.
• Basic proficiency with Microsoft Office and dispatch/call center software.
• Able to multitask and stay organized under pressure.

Responsibilities

• Answer inbound calls to schedule, confirm, or update transport.
• Dispatch drivers based on route efficiency, urgency, and availability.
• Monitor vehicle locations and trip progress.
• Provide real-time updates to drivers.
• Resolve delays, cancellations, or breakdowns promptly.
• Document client communications and trip adjustments.
• Verify trip eligibility, addresses, and client needs.
• Coordinate with operations, billing, and call center teams.
• Maintain calm and efficiency during high-call-volume situations.
• Ensure compliance with company protocols and safety standards.

Skills

Communication

Dispatch coordination

Multitasking

Under pressure

Tools

Dispatch software

Microsoft Office

Call center software

Job description

Private Advertiser in Metro Manila is seeking a reliable Customer Service Representative (CSR) / Dispatcher to support our transportation operations. In this hybrid role, you will coordinate trip assignments, dispatch drivers, and provide exceptional customer support for our non-emergency medical transportation clients.

The ideal candidate is calm under pressure, highly organized, and committed to timely, safe, and efficient service.