Senior Service Dispatcher — Hybrid Night Shift

MicroSourcing International; Quezon City; Hybrid; PHP 420,000 - 720,000; Full time

Benefits offered by this job

Healthcare on day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing in Eastwood, Quezon City is seeking a Senior Service Dispatcher to provide offshore support to ChefTek's US Dispatch Team, managing day-to-day scheduling and coordination of field service technicians across multiple customer locations.

This hybrid, night-shift role requires decisive judgment, excellent organization and communication, and the ability to adapt quickly to schedule changes, emergencies, and changing priorities while maintaining service levels.

Qualifications

• Senior-level operational role requiring strong judgment, organisation, and communication.
• Ability to make real-time scheduling decisions in a fast-paced field-service environment.
• Experience managing competing priorities and multiple technicians or calls.

Responsibilities

• Schedule & Dispatch Management across ChefTek's service territory.
• Assign and reassign service calls based on availability, location, and skill set.
• Optimize schedules to improve utilisation, response times, and route efficiency.
• Monitor the dispatch schedule and proactively identify gaps or conflicts.
• Coordinate emergency and priority service requests and escalate when needed.
• Support the US Dispatch Team in maintaining coverage and accuracy.
• Maintain regular communication with field technicians regarding assignments and status.
• Update work orders and appointment details in systems.
• Identify recurring issues and suggest process improvements.

Skills

Scheduling

Dispatch coordination

Communication

Decision making

Prioritization

Independent work

Job description

MicroSourcing in Eastwood, Quezon City is seeking a Senior Service Dispatcher to provide offshore support to ChefTek's US Dispatch Team, managing day-to-day scheduling and coordination of field service technicians across multiple customer locations.

This hybrid, night-shift role requires decisive judgment, excellent organization and communication, and the ability to adapt quickly to schedule changes, emergencies, and changing priorities while maintaining service levels.