Sales & Marketing/Dispatch Coordinator

REMOTE STAFF, INC.; Philippines; Remote; PHP 30,000 - 52,000; Full time

Benefits offered by this job

Work from home

Competitive compensation (negotiable)

SSS/Philhealth/Pag-ibig coverage

Job summary

Remote Staff, Inc. is seeking a Remote Sales, Marketing and Dispatch Coordinator to support an Australian client from the Philippines. You will manage inbound/outbound inquiries, lead generation, and scheduling, while ensuring seamless communication with clients and drivers.

The role combines sales, marketing, and dispatch duties, with training provided. Work schedule aligns with Manila time, and offers a work-from-home setup with international client exposure.

Qualifications

• Proven ability to convert inquiries into sales and maintain customer relationships.
• Excellent written and verbal communication; professional client interactions.
• Experience in dispatching, scheduling, or logistics is a plus (training provided).

Responsibilities

• Handle inbound and outbound calls to assist customers and convert leads into bookings.
• Conduct client outreach and lead generation to increase bookings.
• Respond to emails and inquiries promptly with professional communication.
• Coordinate driver dispatch and monitor ETA updates; liaise between clients and drivers.

Skills

Sales

Customer Service

Communication

Lead Generation

Tech-Savvy

Tools

ServiceM8

Podium

Job description

JO No. 16785 | Sales & Marketing/Dispatch Coordinator
Status:Full-Time | 40 hrs/week, 8 hrs/day, 5 days/week
Work Schedule:Monday to Friday, 8:00 AM to 5:00 PM Manila Time

Why choose Remote Staff?

• 100% Work from Home. No office-based setups. Manage your time efficiently and enjoy work-life balance.
• 18+ years in the remote work industry. We've helped more than 8K Filipinos establish virtual careers with international clients since 2007.
• Competitive and negotiable compensation (depending on skill level & experience)
• 100% coverage on Government Contributions Remittance* to SSS, Philhealth and Pag-ibig. Traditional employment set-ups cover only 50%, while you shoulder the other half as a salary deduction.

*Terms and conditions apply.

About the Client:

Our client is a well-established transport and logistics business based in Perth, Australia, specializing in residential and office relocations. With over a decade of experience in the removals industry, our client is now focused on expansion and growth. They are looking for a dedicated and proactive Remote Sales, Marketing, and Dispatch Coordinator to play a key role in supporting their daily operations, client engagement, and business development efforts.

Role Overview:

This role combines elements of sales, marketing, customer support, and dispatch coordination. The ideal candidate will manage inbound and outbound client inquiries, assist with lead generation, and oversee driver scheduling and dispatch. You will be the primary point of contact for clients, ensuring efficient communication and a seamless customer experience. If you have excellent communication skills, a knack for converting inquiries into bookings, and the ability to organize and coordinate moving schedules, this role is for you.

Key Responsibilities:

Sales & Marketing

• Handle inbound and outbound calls (7-14 calls per day on average) to assist customers with their inquiries and convert leads into bookings.
• Conduct client outreach and lead generation, targeting businesses and potential clients to increase bookings and business growth.
• Respond to client emails and inquiries promptly, ensuring timely and professional communication.
• Leverage existing advertising campaigns to maximize lead conversion and bookings.

Dispatch & Operations Coordination

• Schedule and coordinate driver dispatch for residential and office moves.
• Monitor driver progress and provide clients with Estimated Time of Arrival (ETA) updates as required.
• Act as a liaison between clients and drivers, ensuring smooth communication and handling any issues that arise during the transport process.
• Utilize scheduling and tracking tools, such as ServiceM8 and Podium, to manage operations.

Administrative Support

• Manage customer communication across various platforms, including phone, email, and chat.
• Maintain accurate booking records in the company’s scheduling software.
• Support general administrative tasks, as needed, to ensure smooth business operations.

Skills & Qualifications:

• Sales & Customer Service: Strong ability to convert inquiries into sales, deliver excellent customer support, and foster positive client relationships.
• Communication: Excellent written and verbal communication skills. Ability to communicate clearly and persuasively with clients, team members, and drivers.
• Dispatch & Coordination: Previous experience in dispatching, scheduling, or logistics is a plus but not required (training will be provided).
• Tech-Savvy: Comfortable using platforms like ServiceM8 and Podium (prior experience with these tools is a plus, but not required as training will be provided).
• Lead Generation: Ability to identify, target, and generate leads to increase business revenue.