Real-Time Dispatch & Support Coordinator

Symbos Managed Services Inc

Pasay

On-site

PHP 279,000 - 502,000

Full time

5 days ago

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Job summary

Symbos Managed Services Inc in Pasay, Metro Manila, is seeking a Customer Support Coordinator to provide real-time support for Australian security operations. You will respond to guard shift changes, confirm assignments, and keep records accurate across multiple systems.

This execution-focused role requires clear phone communication, meticulous data entry, and the ability to stay composed under shifting priorities.

Qualifications

Experience in customer service or high-volume operations.
Excellent spoken and written English for Australian business operations.
Typing speed of at least 35 words per minute with accuracy.
Strong computer literacy and ability to work across multiple systems during live calls.

Responsibilities

Receive and respond to calls and notifications relating to guard drop shifts or coverage gaps.
Capture and validate essential shift information, including location, timing, requirements, urgency and instructions.
Identify suitable guards using approved rosters, availability information, contact lists and procedures.
Make professional outbound calls, manage callbacks and declined shifts, and confirm guard acceptance.
Update coverage, call outcomes, timestamps, escalations and notes accurately in the relevant systems.
Escalate unfilled shifts, short-notice gaps, compliance concerns and other exceptions promptly.
Provide clear handovers and communicate professionally with guards and internal stakeholders.
Protect confidential employee, roster, client and site information.