Dispatcher / Call Taker

MicroSourcing; Parañaque; Hybrid; PHP 335,000 - 502,000; Full time

Benefits offered by this job

Healthcare coverage

Bonuses

Time-off with cash conversion

Group life insurance

Company events

Flexible work arrangements

Career growth

Job summary

MicroSourcing in Parañaque City is hiring a Dispatcher / Call Taker in a hybrid role to manage patient movement, transport, and data entry into the WM1 Booking system.

The role requires strong English communication, excellent computer skills, and a minimum 30 wpm typing speed, with opportunities for growth and a supportive, inclusive team environment.

Qualifications

• Very good level of computer literacy.
• Minimum typing speed of 30 wpm.
• Very good level of verbal and written English communication skills.
• Strong problem-solving and negotiation skills.

Responsibilities

• Manage patient movement, transport, and crews to meet KPIs.
• Coordinate incoming calls, handle booking procedures, enter transport data in WM1 Booking system.
• Plan and dispatch bookings efficiently while coordinating with Rosters to optimize crewing.
• Prepare daily caseload reports and compile stakeholder data.
• Follow dispatch procedures and safety policies to manage operational risks.

Skills

Computer literacy

Typing speed

English communication

Problem solving

Negotiation

Tools

Microsoft Office (Word, Excel)

Job description

Discover your 100% YOU with MicroSourcing!

Position: Dispatcher / Call Taker
Location: Harton Corporate Center, Parañaque City
Work setup & shift: Hybrid I Shifting Schedule

Why join MicroSourcing?

You'll have:

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.

• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.

• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.

• Career Growth: Take advantage of opportunities for continuous learning and career advancement.

• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role:

As a Dispatcher / Call Taker, you will:

• Manage patient movement, transport, and crews to ensure optimal clinical outcomes and fulfill contractual KPIs.

• Coordinate incoming calls, handle booking procedures, and accurately enter transport data into the WM1 Booking system.

• Plan and dispatch bookings efficiently while collaborating with Rosters to optimize crewing configurations.

• Prepare daily caseload reports, compile stakeholder data, and escalated? (see original text: escalated???)

• Comply with dispatch procedures, Group HSE policies, and safety directives to manage operational risks effectively.

What You Need:

Non-negotiables

• Very good level of computer literacy

• Minimum typing speed of 30 wpm

• Very good level of verbal and written English communication skills

• Strong problem-solving and negotiation skills

Preferred skills/expertise

• Prior experience in a dispatch or call center environment

• Background in dealing with allied health professionals at clinical and administrative levels

• Proficiency in Microsoft Office applications (Word, Excel) with strong attention to detail

• Demonstrated ability to direct resources positively and work independently while keeping management informed

• Strong interpersonal skills with the ability to professionally represent the brand to key stakeholders

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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

*Terms & conditions apply