Patient Services Representative

analyte-health-careers; Philippines; Remote; PHP 428,000 - 610,000; Full time

Benefits offered by this job

Weekly pay

Work From Home (Remote)

Paid Training

Paid meal break

Advancement opportunities within 6 hón

Job summary

Analyte Health is seeking a Patient Services Representative to join our remote workforce. You will handle chat support for our patients with empathy, build brand advocacy, and help clients with their needs, ensuring a smooth and professional patient experience.

Requirements include a college degree, at least one year of chat support, two years in a contact center, strong English, and ability to adapt to varying schedules.

Qualifications

• Must have a College Degree.
• Minimum one year of Chat Support experience.
• Two years of contact center experience.
• Excellent communication and patient-centric attitude.
• English speaker; bilingual is a plus.
• Flexible schedules; able to handle varying shifts.
• Experience with subscription-based products is a plus.
• Strong attention to detail and organization.

Responsibilities

• Provide chat-based customer support to clients.
• Advocate the brand and ensure a positive patient experience.
• Assist clients with their needs and escalate issues when needed.

Skills

Chat support

Customer service

Communication skills

Attention to detail

English proficiency

Teamwork

Adaptability

Education

College degree

Job description

Analyte Health's mission is to provide easy, accessible and affordable online health care services for everyone. Everything we do focuses on helping our patients become healthier and happier. We have easy-to-use online platforms that provide fast, convenient, private and cost-effective clinical services anytime, anywhere. Our trained health counselors will guide our patients every step of the way while our physicians are ready to deliver treatment. We provide innovative health care services through the elegant mixture of technology, science and patient-centric care that gets our patients back on the path towards wellness.

For more information, please visit our website www.analytehealth.com.

We are actively seeking a Patient Services Representative professional that is a certified medical assistant that has an empathetic demeanor and positive attitude to join our remote workforce! We need someone who enjoys making a difference, and can confidently build brand advocacy, deliver empathy, and assist our clients with whatever they may need.

If this sounds like you, Analyte Health may be ideal for you! We are 100 percent committed to taking care of business and our clients, so if you are too, please consider joining the team!

SKILLS and REQUIREMENTS:

• Must have a College Degree
• Must have a minimum of one year of Chat Support experience.
• Must be professional, ethical, and have a patient-centric attitude
• Must be results oriented and pay strong attention to detail
• Must be well organized and computer literate
• Must have at least 2 years of contact center experience
• Must be a true team player with great communication skills
• Must be able to advocate our brands well
• English speaker, Bilingual is a plus!
• Ability to maintain excellence attendance
• Must be flexible as our work schedules vary!
• Experience supporting subscription based products or services
• Proactively identifies and escalates issues to support the patient experience and brand

BENEFITS:

• Hourly base pay, $6 USD with a progressive raise structure
• Weekly Pay
• Work From Home (No Commuting Required)
• Paid Training
• Paid meal break
• Opportunities for advancement within 6 months
• Company-Issued Workstations and Equipment

POTENTIAL SCHEDULE

• TBD