Customer Service Representative Full Time (Healthcare Account)

Wing Assistant; Philippines; On-site; PHP 312,000 - 335,000; Full time

Benefits offered by this job

Health Insurance (HMO)

Performance Incentives

Job Security and Stability

Paid Training

Remote Work from Home

Career Growth Opportunities

Inclusive Culture

Overtime Pay

Job summary

Wing Assistant is hiring a Customer Service Representative for healthcare/telehealth operations. You will manage patient intake, schedule appointments, coordinate providers, submit medications, and maintain proactive, professional communication with patients and teams.

The role requires English fluency, strong organizational skills, and the ability to work graveyard shifts, with a fully remote setup and tools training provided.

Qualifications

• 1+ year experience as a CSR in B2C/B2B.
• Excellent English communication, written and verbal.
• Strong phone, email and chat communication skills.
• Excellent organizational and time management abilities.
• Tech-savvy; familiarity with cloud services, CRM and VoIP.
• Proficient with MS Office and online calendars (Google Calendar).
• Proactive with keen attention to detail.

Responsibilities

• Manage patient intake reviews and scheduling.
• Coordinate with providers and submit medications.
• Handle patient communications and follow-ups.

Skills

English communication

Phone & email

Organization

Tech savvy

MS Office

Google Calendar

Attention to detail

Graveyard shift

Tools

Monday.com

RX Portal

FedEx Tracking System

Job description

Customer Service Representative (Healthcare/Telehealth)

Industry: Healthcare / Telehealth - Weight Loss Treatment

Location & Time Zone: United States (operates on Pacific Time)

Client Overview

The client is a U.S.-based telehealth company specializing in GLP-1 weight loss treatments, including Semaglutide and tirzepatide, offered through a subscription model. The company operates nationwide across all U.S. states with fully remote patient onboarding, treatment management, and medication delivery. The business currently supports approximately 2,000 active patients and onboards around 30 new patients daily.

Role Objective

The client is seeking Virtual Assistants to support daily operations by managing patient intake reviews, appointment scheduling, provider coordination, medication submissions, and ongoing patient communication and follow-ups.

Duties and Responsibilities include, but are not limited to:

• Perform accurate data entry, including completing intake forms and scheduling appointments
• Contact patients to obtain missing information or request additional documentation
• Upload patient information to the RX portal and coordinate medication submissions
• Share shipment tracking numbers with patients once medications are dispatched
• Handle patient communications, including FAQs, feedback, concerns, and general inquiries
• Ensure timely follow-ups and maintain clear, professional communication with patients and internal teams
• Ad hoc tasks

Qualifications:

• At least 1-year proven experience as a Customer Service Representative in a B2C or B2B capacity
• Excellent English communication skills, both written and verbal (at least B2 level)
• Excellent phone, email, and instant messaging communication skills
• Solid organizational and time management skills
• Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM and VoIP
• Experience with word-processing software and spreadsheets (e.g., MS Office)
• Knowledge of online calendars and scheduling (e.g., Google Calendar)
• Proactive & confident with keen attention to details
• Able to work on a graveyard shift

Tools & Systems:

(Client is willing to train)

• Monday.com (CRM)
• RX Portal
• FedEx Tracking System

Technical Requirements:

• USB Headset with Noise Cancellation feature
• Working Webcam
• Computer with at least 1.8 GHz processor and at least 4GB RAM
• Main Internet Service Speed: at least 25 Mbps cable connection

Benefits:

• Health Insurance (HMO)
• Performance Incentives
• Job Security and Stability
• Paid Training
• Inclusive Culture
• Upskilling Opportunities
• 100% Work-From-Home
• Exceptionally Supportive Team
• Opportunities for Career Growth
• Fun Work Environment
• Holiday & Overtime Pay

Schedule: 8:00 AM - 5:00 PM PST

Location: This is a remote job

Please note:

• Only qualified candidates will be invited to take the assessment & scheduled for an interview
• We have other vacancies that might interest your friends & colleagues. They can check us out at our Jobs Website
• You may also refer your friends using our Affiliate Marketing Program and earn up to $30 if your referral is hired

Salary: Starts at ₱28,00/month with HMO up to ₱30,000 a month

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.