Customer Service Representative

Quantified Commerce; Manila; Teletrabalho; PHP 294 000 - 491 000; Tempo integral

Resumo da oferta

Quantified Commerce seeks a remote Healthcare Customer Success Associate to assist patients with billing and service questions. You will handle inbound calls and chats, maintain confidentiality of PHI, and work under the supervision of a customer success manager.

The role emphasizes responsiveness and professional client interactions. Responsibilities include adherence to a fixed schedule, meeting productivity targets, and supporting overtime when needed while escalating issues appropriately and

Qualificações

• High school diploma or equivalent required or preferred.
• Desire to work in an efficient call center environment.
• Strong work ethic and motivation to hit goals.
• Good communication, friendly and patient with members.
• Able to maintain confidentiality and exercise discretion.
• Willing to adhere to fixed daily schedule and shifts.
• Able to take direction and receive feedback constructively.
• Eagerness to learn and grow professionally.
• Previous call center experience is highly desirable.
• Proficient with PC tasks and MS Office.

Responsabilidades

• Receive inbound calls and chat requests from patients.
• Maintain a positive, professional face with members.
• Adhere to shift times and daily productivity targets.
• Support overtime to meet high-volume needs.
• Escalate complaints to the customer success manager promptly.
• Follow departmental procedures when communicating with patients.
• Respond well to coaching and supervision.
• Assist with training peers as needed.
• Ensure security and privacy of protected health information.

Conhecimentos

Call center experience

Communication skills

Sales orientation

Discretion

Schedule discipline

Willingness to learn

Data entry

PC proficiency

Formação académica

High School Diploma or equivalent

Ferramentas

MS Office

PC proficiency

Descrição da oferta de emprego

Remote position

Virtual training and work from home (remote)!

Base Monthly Pay: $700 with Competitive Incentives.

How will this role have an impact?

As part of the Quantified Commerce healthcare customer success team, you will interact with patients and resolve any billing and customer service related issues that they might have.

This role will report to a customer success manager.

What will you do?

• Receive inbound customer calls & chat requests from patients with questions and concerns that they might have regarding the service.
• Present a positive and professional face to clients, health plan members, and workforce
• Adhere to assigned shift times and maintain daily productivity requirements.
• Seek to support requested overtime to meet unexpected high-volume requirements.
• Escalate member complaints immediately if any to the customer success manager.
• Follow departmental procedures when communicating with patients.
• Respond well to coaching and supervision.
• Act as a subject matter expert for peer side-by-side coaching. Assist with training fellow employees, as needed.
• Be responsible for the security and privacy of any and all protected health information that may be accessed during normal work activities.

We are looking for someone with:

• A High School Diploma or equivalent preferred.
• A desire to work in an efficient, results oriented call center environment.
• A strong work ethic, highly motivated to achieve sales and productivity goals.
• Good communication skills, friendly and conversational with members.
• Discretion, ability to maintain confidentiality.
• A willingness to comply with a fixed daily schedule, including start, break, lunch, and end times.
• An ability to take direction and positively receive feedback.
• Eagerness to learn and grow professionally.
• Previous call center experience is highly desirable.
• Solid PC and accurate data entry skills, experience with MS Office.