Onboarding Specialist

ansiblehealth; Philippines; Remote; PHP 335,000 - 614,000; Full time

Benefits offered by this job

Paid Time Off

HMO Coverage on 3rd month

Job summary

AnsibleHealth is seeking a skilled Onboarding Specialist / CSR to join our remote team. You will handle patient communications and support clinical staff to ensure onboarding and referrals are delivered accurately.

Responsibilities include multi-channel inquiries, data entry for clinical scores, EMR updates, appointment scheduling, and coordinating care with a multidisciplinary team. This full-time role requires fluent English, strong attention to detail, and the ability to work US hours (EST)

Qualifications

• Bachelor's degree in healthcare or related field.
• 2+ years of professional experience in a customer service or healthcare setting.
• Solid grasp of the US healthcare system and its intricacies.
• Exceptional written and verbal English communication skills.
• Strong attention to detail, organizational skills, and ability to multitask in a fast-paced environment.
• Proficiency with CRM systems, EMR software, and standard office applications (e.g., Google Suite)
• Training or experience in clinical medicine, such as a nursing degree, nursing assistant, or clinical scribe.
• Typing speed of at least 60 words per minute.
• Reliable internet connection (at least 30 Mbps) and a quiet home environment for work
• Ability to work in US time zones (EST)

Responsibilities

• Handle multi-channel patient inquiries, ensuring timely and accurate responses.
• Enter clinical survey scores/results, RPM/RTM data streams, and related documentation.
• Schedule and coordinate patient appointments and maintain care communication.
• Manage inbound/outbound medical records and ensure proper documentation.
• Maintain accurate EMR records with up-to-date care notes and face sheets.
• Attend clinical meetings; take notes and follow up on action items.
• Collaborate with physicians, engineers, designers, and care team members to improve patient care delivery.
• Resolve patient issues and complaints with professional communication.
• Meet daily call quotas of 50 interactions and adhere to performance metrics.
• Customize onboarding discussions based on patient needs and benefits.
• Process referrals to ensure efficient conversion within a 7-10 day timeframe.
• Support the clinical staff in delivering exceptional care and patient-centric services.
• Contribute to ongoing process improvements and compliance with HIPAA standards.

Skills

Exceptional English communication

Attention to detail

Multitasking in a fast-paced env

Typing speed 60 WPM

US time zones (EST) availability

CRM/EMR proficiency

Remote collaboration

Problem solving

Education

Bachelor's degree in healthcare or related field

Nursing degree / nursing assistant / clinical scribe training

Tools

CRM systems

EMR software

Google Suite

Job description

What is AnsibleHealth?

AnsibleHealth unites physicians, nurses, respiratory therapists, and tech experts from Columbia, Johns Hopkins, Google, Amazon, and other top institutions to revolutionize care for chronic disease patients. We combine elite clinical expertise with cutting-edge technology to deliver personalized, efficient care at scale. Our team's groundbreaking research, published in leading journals like Nature and PLOS, demonstrates our commitment to innovation. Backed by Bessemer, First Round Capital, AlleyCorp, Breyer Capital, and Inflect Capital, we're a Series A startup partnering with leading healthcare systems nationwide. Our mission is to genuinely improve patient outcomes, not just optimize metrics. If you're passionate about transforming healthcare through technology, join our diverse team in making a real impact.

The Job at a Glance

We are looking for a top-tier Onboarding Specialist / CSR to become an integral part of our expanding team. This role is vital in delivering superior customer service, handling patient communications, and providing essential support to our clinical staff in their mission to offer exceptional care. The ideal candidate will demonstrate exemplary professionalism, excellent English language communication skills, and outstanding organizational abilities with meticulous attention to detail. This position offers an exciting opportunity to contribute significantly to our patient‑centric approach in healthcare delivery.

Responsibilities

1. Customize initial discussions based on patient needs, ensuring they understand how the program can address their specific health conditions, providing personalized benefits rather than general services.

2. Manage inquiries through multiple communication channels (phone, email, etc.), including voicemail inbox management and message routing, providing prompt and accurate responses.

3. Process and manage referrals, working towards efficient conversion within a 7-10 day timeframe while managing multiple referral loop processes for a large patient panel.

4. Perform comprehensive data entry including clinical survey scores/results, diagnostic tests, remote physiologic monitoring (RPM), and remote therapeutic monitoring (RTM) data streams.

5. Schedule and coordinate patient appointments while maintaining communication with patients regarding their care schedule.

6. Manage and process inbound and outbound medical records, ensuring proper documentation and organization.

7. Maintain accurate EMR records by updating care notes, face sheets, and ensuring the integrity of patient information.

8. Attend clinical meetings, take detailed notes, and follow up on action items and project timelines.

9. Collaborate with a multidisciplinary team of physicians, engineers, designers, and care team members to continuously improve patient care delivery.

10. Resolve patient issues and complaints, identifying problems and finding appropriate solutions to ensure patient satisfaction while maintaining professional communication throughout the process.

11. Achieve daily call quotas of 50 interactions.

12. Adhere to established performance metrics to qualify for incentive plans tied to performance.
    The ideal candidate for this role at Ansible Health is a dynamic professional who thrives in a fast‑paced, ever‑changing startup environment. They should also possess exceptional English communication skills, both written and verbal, coupled with meticulous attention to detail and strong organizational abilities. They should be adept at managing multiple priorities, from patient onboarding to referral management.

Required Qualifications and Competencies

1. Bachelor's degree in a relevant field, such as healthcare, nursing, or a related clinical discipline.

2. 2+ years of professional experience in a customer service or healthcare setting, demonstrating a deep understanding of patient care and care coordination.

3. Solid grasp of the US healthcare system and its intricacies.

4. Exceptional written and verbal English communication skills.

5. Strong attention to detail, organizational skills, and ability to multitask in a fast-paced environment.

6. Proficiency with CRM systems, EMR software, and standard office applications (e.g., Google Suite)

7. Training or experience in clinical medicine, such as a nursing degree, nursing assistant, or clinical scribe.

8. Typing speed of at least 60 words per minute.

9. Reliable internet connection (at least 30 Mbps) and a quiet home environment for work

10. Ability to work in US time zones (EST)

Nice to have

• Experience in the healthcare industry or with medical terminology

• Proven track record in sales.

• Familiarity with remote patient monitoring systems

• Knowledge of HIPAA regulations and healthcare privacy practices

Job Details

Full-time: A minimum of 40 hours a week
Location: Remote (offshore, and willing to work Pacific/Eastern hours)
Benefits:

• Paid Time Off

• HMO Coverage on 3rd month
  Best of luck!