US Medical Support Coordinator (WFH - Night Shift) | ZR_1358_JOB

Zohorecruit; Manila; Remote; PHP 1,262,000 - 1,823,000; Full time

Benefits offered by this job

Remote work setup

Night shift (EST)

HMO on Day 1

13th Month Pay

21 leave credits annually

Company-provided equipment

Secondary Wi-Fi modem

Gift voucher

Job summary

PeoplePartners is seeking a US Medical Support Coordinator to work remotely during the night shift (EST) assisting a US-based healthcare client with patient scheduling, referrals, and insurance verification. You will manage EMR entries and ensure HIPAA compliance while delivering compassionate patient service.

The role emphasizes accuracy, multi-system coordination, and clear communication to guide patients and providers through complex processes in a remote work setup.

Qualifications

• 2+ years in customer service, patient support, administration, or related role.
• Excellent spoken and written English with strong listening skills.
• Professional communication with patients, offices, and internal teams.
• Detail-oriented with accuracy for patient and healthcare data.
• Strong organizational skills for multitasking and follow-ups.
• Ability to work independently and remain calm with anxious patients.
• Familiarity with HIPAA and patient confidentiality requirements.

Responsibilities

• Answer inbound patient calls warmly and professionally.
• Guide patients from enquiry through appointment scheduling.
• Explain services, insurance coverage, and appointment expectations.
• Support anxious patients with calm, reassuring communication.
• Schedule appointments across multiple time zones.
• Coordinate referrals, lab results, and clinical documentation with providers.
• Verify insurance eligibility and record accurate information.
• Upload and maintain patient demographics, referrals, and records.
• Track callbacks and outstanding tasks to completion.
• Document workflows and process updates for internal guides.
• Provide credentialing support as required.
• Maintain HIPAA compliance and patient confidentiality.

Skills

Customer service

Patient support

Administration

English communication

Attention to detail

HIPAA familiarity

EMR systems

Referral coordination

Tools

BaseRow

PracticeQ / IntakeQ

SR Fax

GHL

Good Billing

Job description

US Medical Support Coordinator (WFH - Night Shift) | ZR_1358_JOB

US Medical Support Coordinator (Remote | Night Shift)

About PeoplePartners

• Great patient support starts with great people—and great careers should, too.
  
• PeoplePartners is a Great Place to Work® certified company with a people-first culture that connects talented professionals with exciting global opportunities. Here, you’ll gain international exposure, build valuable skills, and grow your career while being part of a team that values trust, learning, connection, and meaningful work.
  
• For this opportunity, you’ll support one of our U.S.-based healthcare clients , helping deliver a patient experience where excellent communication and attention to detail go hand in hand.
  

Role Overview

• Great patient support is equal parts human connection and getting the details right .
  
• As a Medical Support Coordinator , you’ll often be the first voice a patient hears—helping them understand what happens next while keeping appointments, referrals, insurance information, and clinical documentation moving behind the scenes.
  
• This is a remote, patient-facing healthcare support role covering patient communication and scheduling, provider outreach, referral management, insurance verification, and healthcare administration.
  
• You’ll work across several systems throughout the day, so organization and accuracy matter. And when something doesn’t look right? Guessing about a patient’s insurance coverage is not the vibe. You’ll check, clarify, and communicate.
  

Key Responsibilities

• Answer inbound patient calls warmly, confidently, and professionally.
  
• Guide patients from initial enquiry through appointment scheduling.
  
• Answer questions about services, insurance coverage, and appointment expectations.
  
• Support patients who may be anxious, confused, or frustrated with calm and reassuring communication.
  
• Schedule appointments, reminders, confirmations, and changes, including across multiple time zones.
  
• Contact physician and provider offices for referrals, lab results, and clinical documentation.
  
• Follow up on outstanding referrals and documentation before appointments.
  
• Process inbound referrals received via eFax and maintain accurate referral-status records.
  
• Collect and accurately record insurance information, including plan type, ID numbers, and network details.
  
• Verify insurance eligibility and flag unclear or inconsistent coverage information.
  
• Communicate coverage information accurately before appointments.
  
• Upload patient and provider documentation into the EMR.
  
• Maintain accurate and current patient demographics, contact information, insurance details, referrals, and appointment records.
  
• Track callbacks, referrals, and outstanding tasks through completion.
  
• Document workflows, edge cases, and process updates in internal reference guides.
  
• Assist with credentialing support as required.
  
• Maintain HIPAA compliance and patient confidentiality .
  

Requirements

Required Qualifications:

• 2+ years of relevant experience in customer service, patient support, administration, or a related role.
  
• Exceptional spoken and written English with strong verbal communication and active listening skills.
  
• Ability to communicate professionally and confidently with patients, physician offices, healthcare providers, and internal team members.
  
• Strong attention to detail and accuracy when handling patient and healthcare information.
  
• Strong organizational skills with the ability to manage multiple open tasks, callbacks, referrals, and follow-ups simultaneously.
  
• Ability to work independently, prioritize effectively, and follow tasks through to completion.
  
• Ability to remain calm and professional when supporting patients who may be anxious, confused, or frustrated.
  
• Proactive communication when information is unclear, incomplete, or off-track.
  
• Sound judgment and ability to make assumptions rather than make assumptions.
  
• Familiarity with HIPAA and patient confidentiality requirements and the secure handling of sensitive patient information.
  
• Comfortable working across multiple systems simultaneously.
  
• Experience with or ability to work confidently in BaseRow (system of record), PracticeQ / IntakeQ (EMR), SR Fax , GHL (phone/text), and Good Billing (insurance eligibility).
  

Preferred Qualifications:

• Experience in healthcare administration, medical office support, patient services, medical reception, referral coordination, scheduling, care coordination, or nutrition clinics.
  
• Experience supporting a U.S.-based healthcare practice.
  
• Experience making outbound calls to physician, provider, or insurance offices.
  
• Experience requesting and following up on referrals, lab results, and clinical documentation.
  
• Experience managing patient calendars, appointment changes, reminders, and multi-time-zone scheduling.
  
• Experience in telehealth, nutrition, allied health, primary care, specialist clinics, or other outpatient healthcare environments.
  
• Familiarity with insurance-covered healthcare services, including eligibility, coverage, referrals, or authorization processes.
  

Why Join PeoplePartners

• At PeoplePartners, your next role should give you more than somewhere to work—it should give you somewhere to grow.
  
• You’ll join a Great Place to Work® certified people-first culture while gaining valuable exposure to a U.S.-based healthcare environment. You’ll have opportunities to strengthen your healthcare administration and patient support expertise, expand your skills, and continue learning as your career develops.
  
• You’ll also enjoy the advantages of a remote work setup, ongoing learning and career growth opportunities, employee engagement activities, and a culture that values connection, recognition, collaboration, and the people behind the work.
  
• If you’re the person who can make an anxious patient feel reassured and notice the one tiny detail everyone else missed, we want to hear from you.
  

• Employment Type: Full Time
  
• Work Setup: Remote / Work from Home
  
• Schedule: Monday to Friday
  
• Working Hours:Night Shift (EST)
  
• Permanent Work-from-home setup.
  
• Night Shift Schedule.
  
• Company-provided equipment.
  
• Secondary Wi-Fi Modem.
  
• 21 Leave Credits Annually - Leave benefits begin on Day 1.
  
• 100% conversion of UNUSED leave credits.
  
• HMO on Day 1.
  
• 13th Month Pay.
  
• Monthly Gift Voucher.
  
• A Life Beyond the Screen #WorkLifeBalance.
  
• Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as town-hall with prizes.