Patient Services Representative

Alt; Philippines; Remote; PHP 320,000 - 520,000; Full time

Job summary

Homera Health in the Philippines is seeking a Patient Services Representative to join a fully remote, healthcare-focused support team. You will handle written channels (chat, email, tickets), deliver accurate product information, and ensure patient satisfaction while navigating HIPAA-regulated processes.

The role emphasizes empathy, attention to detail, ownership, and collaboration across workflows. Experience in healthcare or telemedicine, plus strong written communication, will help you excel

Qualifications

• 1–3+ years in customer or patient support roles.
• Experience handling written inquiries via chat, email, or tickets.
• Healthcare or HIPAA-regulated environment experience required.
• Phone-based support is a plus.

Responsibilities

• Facilitate a seamless patient experience between patient and company.
• Provide accurate information about products and services.
• Maintain patient records and process accounts.
• Address patient complaints quickly with appropriate solutions.
• Stay updated on policies and product changes.

Skills

Empathy

Written communication

Customer service mindset

Attention to detail

Tools

Intercom

Ticketing systems

Job description

This is a fully remote role.

About Homera Health

Homera Health has built some of today’s largest and fastest-growing D2C telemedicine brands. As we expand existing and new market operations, we’re hiring world-class talent across product design, front-end and back-end engineering, digital marketing, and operations to join us in building the next generation of virtual healthcare experiences.

About the role:

We are looking for a Patient Services Representative who is empathetic, detail-oriented, process-driven, and comfortable working in a fast-paced, highly regulated healthcare support environment. This role sits at the center of the patient experience and requires strong written communication, ownership, and accountability across multiple workflows and tools.

Responsibilities:

• Serve as a facilitator between the patient and the company, ensuring a seamless experience.

• Answering questions about the company, offering accurate information about our products and services

• Delivering information about theproduct.

• Ensuring patient satisfaction and maintaining professional patient support.

• Handling patient complaints and identifying the appropriate response and strategy to solve customers' issues as quickly as possible.

• Keep records of patient interactions, process patient accounts, and file documents.

• Take the extra mile to engage with patients.

• Stay updated with products, policies, and services to provide informed support.

Requirements:

• 1-3+ years of experience in customer support, patient support, or a related service-driven role

• Experience supporting customers or patients via written channels such as chat, email, or ticketing systems

• Prior experience in healthcare, telehealth, pharmacy, insurance, medical offices, or other HIPAA-regulated environments is required

• Phone-based customer or patient support experience is a strong plus, especially in healthcare or service environments

Nice to have:

• Experience working in telemedicine or related medical contexts.

• Experience supporting customers through the Intercom platform.

What’s in it for you?

As a full-time member of our team, you’ll enjoy:

• Flexible working hours

• Work wherever you choose.

• Fun and casual work environment.

• We are a diverse, global team!