Customer Service Representative (Back-Office Healthcare Account)

ISTA Solutions; Mandaluyong; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Competitive salary

Health Insurance for dependents

Night differential 10%

Attendance bonus

Paid time off cash conversion

Performance appraisal

Work-life balance

Career growth

Learning and skills development

Job summary

ISTA Solutions is seeking an experienced Customer Service Representative in the Philippines to join a growing team. You will review provider notes, send reminders via email and SMS, and maintain accurate records of provider interactions and outcomes.

The role requires at least 6 months of BPO experience, strong English skills, and willingness to work onsite in Makati or Mandaluyong, including night shifts. Enjoy a supportive environment with growth opportunities and balanced work-life culture.

Qualifications

• Minimum 6 months BPO experience.
• Healthcare experience is a plus but not required.
• Proficient in using Adobe Acrobat and PDF processing.
• Familiar with MS Word and Excel.
• Able to adapt to a fast-paced training environment.
• Strong verbal and written English skills.

Responsibilities

• Review providers notes.
• Send reminder emails via email and SMS.
• Maintain accurate records of provider interactions, transactions, and feedback.
• Make outbound calls to insurance companies to follow up on client status.

Skills

BPO experience

Healthcare experience

Adobe Acrobat

MS Office

Adaptability

English proficiency

Onsite work

Night shifts

Job description

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities:

• Review providers notes
• Send reminders email via e-mail and SMS
• Maintain accurate records on providers interactions, transaction, feedback, etc.
• Making outbound calls to insurance company to follow-up on client status.

Requirements

• A minimum of 6 months BPO experience
• Healthcare experience is a PLUS, not required
• Must be proficient in using Adobe Acrobat and PDF to process documents
• Familiarity with MS Office applications such as MS Word and Excel is advantageous
• Capable of adapting to a fast-paced training environment
• Good verbal and written English skills
• Willing to work onsite in Makati or Mandaluyong
• Amenable working night shifts

Benefits

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time offConvertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives